Microsoft Teams vs. Webex: Finding the Correct Solution for Your Company

Feb 2, 2023 | Collaboration, Remote Work

While collaboration is usually the key to the success in any business, the rise in hybrid and fully remote working environments has made it more challenging for internal teams to stay connected. Microsoft Teams and Cisco Webex offer two popular business collaboration solutions that address this challenge, but each comes with different features, capabilities, and pricing models. This blog compares Microsoft Teams vs. Webex to help you choose the right platform for your business.

In this article:

Microsoft Teams Feature Summary

Teams is Microsoft’s platform for business collaboration and communication. It’s available either as a standalone application or as part of the larger Microsoft 365 suite. Microsoft Teams’ biggest strength is that it integrates by default with your other Microsoft Office applications, so you can easily schedule Teams meetings from your Outlook calendar, sync your contacts, and share files from OneDrive, for example. However, unless you purchase an additional Teams Phone plan, you’re limited to voice calls with other Teams users (or guests), which means you can’t call outside phone numbers from Teams, or have participants dial-in to Teams meetings from their phones.

Microsoft Teams Pros & Cons

Pros: Microsoft Teams is the more affordable option, as long as you don’t need voice capabilities beyond Teams-to-Teams calling. The standalone app ranges from free to $4 per month per user, while the more expensive Teams plans ($6-$12.50 per month per user) also include Microsoft 365 apps like Word, Outlook, and PowerPoint, which might save you additional money on licensing costs. In addition, if you want to host video-only broadcasts like Webinars, upper-tier Teams plans include this functionality for up to 10,000 viewers.

Cons: By default, none of the Teams plans include telephony functionality, which means you’re limited to voice calls between Teams clients. When you add the cost of a Teams phone plan, the overall price per user is comparable to that of an equivalent Webex plan.

Cisco Webex Feature Summary

Webex is a videoconferencing and team collaboration platform from Cisco. While it does offer a free plan with some basic web conference functionality, the paid plans include enterprise-grade Voice over Internet Protocol (VoIP) phone features, like local and long-distance calling, visual voicemail, and user extensions. Webex works with all Cisco IP phones, so with the purchase of some additional hardware, you can essentially use Webex to replace your entire business phone system.

Plus, Webex video and voice meetings include some exciting new features, like hand gesture recognition, voice commands and keywords, and streaming to Youtube or Facebook Live. However, the most affordable Webex plan including all these features starts at $25 per month per user, which can be a bit pricey for a small or medium-sized business on a budget.

Cisco Webex Pros & Cons

Pros: Webex is a full-featured telephone solution that works well with new or existing Cisco VoIP systems. All Cisco Webex plans include unlimited file sharing, plus advanced video meeting features, like voice commands and streaming to Youtube and Facebook Live.

Cons: Though Cisco offers a free Webex plan, you won’t be able to unlock most of the above features unless you spring for the Business Meet + Call plan, which starts at $25 per month per user.

Microsoft Teams vs. Webex

With so many different tier and plan options, it can be difficult to get a good 1-to-1 comparison of Microsoft Teams vs. Webex. For the purposes of this table, we compared the “middle” plans from both: the Microsoft 365 Business Basic plan for Teams at $6.00 per user per month, and the Business Meet + Call plan for Webex at $25.00 per user per month.

Comparison Table
Messaging Microsoft Teams Webex
  • Up to 300 participants
  • Unlimited chat and search
  • Guest access
  • 1 TB file share/storage
  • Chat between work and personal accounts
  • Control participants
  • Unlimited messaging and file sharing
  • Unlimited search
  • Availability statuses
  • Reactions, emojis, and GIFs
Video Meetings
  • Up to 300 participants
  • Up to 30-hour meeting length
  • Screen sharing
  • Customized backgrounds
  • Live captions in over 30 languages
  • Recordings and transcripts
  • Breakout rooms
  • Whiteboard
  • Noise suppression
  • Guest access
  • Collaborative annotations
  • Up to 200 participants
  • Up to 24-hour meeting length
  • Screen sharing
  • Virtual backgrounds
  • Closed captions and highlights in English, French, Spanish, and German
  • Recording (local & cloud) and transcripts
  • Breakout rooms
  • Whiteboarding
  • Noise suppression
  • Guest, VoIP, and toll dial-in
  • Hand gesture recognition
  • Voice commands and keywords (English only)
  • Alternative hosts
  • Stream to Youtube or Facebook Live
  • Live polling and Q&A by Slido
Voice Calling
  • Cloud-based VoIP calls between Teams clients
  • Call any number via Webex app or Cisco IP phones
  • Call waiting
  • Auto attendant phone menu
  • Hold and transfer
  • Call forwarding
  • Conference calls (up to 6 participants)
  • Visual voicemail
  • Contact list
  • Unlimited local and domestic long-distance calling
  • International long-distance billed per minute
  • Extensions
  • End-to-end encryption (E2EE)
  • Single sign-on (SSO) with all Microsoft 365 apps
  • Enforced multi-factor authentication (MFA)
  • Advanced auditing and reporting
  • Encrypted cloud recordings
  • TLS 1.2 (signaling) & AES-256-GCM (media)
  • End-to-end encryption (E2EE)
  • HIPAA/BAA compliance
  • Meeting passwords

If you still feel overwhelmed by all your options, relax: it’s understandable. The technology adoption experts at Meet Me In The Cloud are here to help you compare Microsoft Teams vs. Webex so you can choose the platform that meets your organization’s unique requirements.

Meet Me In The Cloud can transform your digital collaboration tools into productivity engines. At any point along your collaboration journey, we partner with you to ensure the full adoption of your preferred technology solutions. Contact our experts to get started today, or call us at 1-866-221-3221.

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Meet Me in the Cloud can turn your digital collaboration tools into productivity engines. At any point in your collaboration journey, we partner with you to fully adopt your preferred technology tools. We also offer customized training as well as virtual event assistance. We know more than just technology. It’s important to us that people fully leverage technology to empower themselves. To get started, contact our experts today.

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