Webex Adoption Services

Meet Me In The Cloud’s professional adoption services ensure customers realize the full business value of their collaboration technology investment.

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We approach every customer engagement with the customer’s desired business outcomes in mind. Whether you’re rolling out Webex Meetings, Webex Teams or Jabber, our expertise brings everyone up to speed quickly, allowing you to fast track adoption, increase productivity, build customer loyalty, and realize a faster ROI in your technology investment.

Mastering the Art of Adoption

Whether you use Webex for sales and internal meetings, virtual collaboration, to host webinars, or to provide technical support to your customers, Meet Me In The Cloud’s proprietary and proven 6-Step Adoption Acceleration Methodology gets you from where you are to where you want to be—faster, and with minimal disruption and downtime. As Cisco certified Webex Lifecycle Advisors, Meet Me In The Cloud’s team brings deep expertise and a thorough understanding of what it takes for services to be fully and correctly adopted within an organization. You can count on us to accelerate adoption with formal change management, training, and detailed communications plans.

Proven 6-Step Methodology for Full Adoption in 60 Days

We understand organizations are under pressure to achieve timely, measurable results by improving communication, decision-making, and productivity. That’s why it’s important to have a knowledgeable team of experts guide you through the planning, implementation, and adoption process of Cisco Webex. Adoption services from Meet Me In The Cloud accelerate the implementation and adoption of Webex within the organization. Our proven, high-touch methodology enables a new Webex Meetings, Webex Teams, or Jabber to be deployed, end-users to be trained, and the collaboration service being fully and successfully utilized—all within a 60-day period. Following the six key steps in our proven methodology, our expert Webex professionals help your team obtain the skills needed to manage and use your Webex service.

6 Steps to the Successful Adoption of Cisco Webex Meetings, Jabber, and Webex Teams

Adoption Services from Meet Me In The Cloud accelerate the implementation and adoption of Webex within the organization. Following six key steps in their proven methodology, Meet Me In The Cloud helps your IT team obtain the skills needed to manage your Webex service, and helps your new Webex Hosts maximize productivity. Professional adoption services from Meet Me In The Cloud help your organization generate a timely return on your Webex investment.

Our proven, high-touch methodology enables Webex Meetings, Jabber or Webex Teams to be deployed, trained and using the service successfully in 60 days. The structured approach includes expert consultation, provisioning, training, change management and internal communications.

Meet Me In The Cloud is a Cisco Registered Partner and each member of our staff is a former Webex employee with a minimum 15 years’ experience helping companies apply Webex capabilities to business objectives.

Step 1: Kickoff Meeting
  • Review the on-boarding timeline, project plan, roles and responsibilities.
  • Capture the customer’s goals for the use of Webex, including expected usage.
  • Schedule Site Administration/Control Hub configuration and training to take place approximately one week later.
Step 2: Administrator Configuration and Training Sessions
  • Audit the new Webex Site for accuracy; make necessary configuration revisions.
  • Open technical support tickets to Cisco-Webex as needed.
  • Provide hands-on training to Site Administrators.
  • Guide Admins on site security and pros and cons of key configuration options.
  • Guide Admins on strategies for new Host (User) account configuration.
  • Generate new Host (User) accounts list and prepare for upload.
Step 3: Communications Review
  • Prior to creating Host (End User) accounts, confirms the contents and timing of internal communications to announce and promote the new services.
  • A designated business contact will send out internal communication. Admins will generate new Host accounts.
  • Define date and time for Host (End User) training.
Step 4: End User Training
  • Host (End User) accounts have been configured by Administrators.
  • Hosts have received internal communications of availability of service and advised to prepare by viewing the self-paced training modules.
  • Hosts have logged into the service and validated their credentials prior to class.
  • Classes are 60 minutes and are customized to address customer use case scenarios and variables in the customer’s technical environment.
  • Additional training may be purchased separately.
Step 5: Metrics and Reporting
  • Help Administrators pull usage reports and evaluate data to compare usage trends to adoption targets.
  • Provide consultation on methods to increase adoption and put plan in place to achieve goals.
  • Ensure the customer knows how to obtain ongoing support from Cisco; how to purchase additional licenses, training and/or PSO services as needed.
Step 6: Graduation to Cisco
  • Complete the process to introduce the customer to Cisco’s newly assigned Customer Success Manager (CSM).
  • Graduation is no more than 60 days after kick-off.

Adoption Services That Fit Your Needs

Essentials

  • Project Management Services (Est. 60 days)
  • White Glove Support throughout the project (Est. 60 days)
  • Site Admin / Control Hub workshop
  • Help Desk Training Video Series
  • Communications Plan
  • 7 Virtual End User Trainings
  • Webex Meetings
  • Webex Events
  • Webex Trainings
  • Webex Support
  • 60 day access to Microlearning Library

Advanced

  • Project Management Services (Avg 60 days)
  • Change Management Oversight
  • White Glove Support throughout the project
  • Discovery Consultation
  • Use Case Development
  • Site Admin/ Control Hub workshop
  • Help Desk Training Video Series
  • Communications Plan
  • 9 end user training virtual classes
  • Webex Meetings
  • Webex Events
  • Webex Trainings
  • Webex Support
  • Webex Teams
  • 60 day access to Microlearning Library

Premium

  • Project Management Services (Up to 120 days)
  • Change Management Oversight
  • White Glove Support throughout the project
  • Discovery Consultation
  • Use Case Development
  • Onsite Workshops
  • Site Admin/ Control Hub workshop
  • Help Desk Training Video Series
  • Communications Plan
  • Customized End User Training Plan (Virtual and/or Onsite)
  • Webex Meetings
  • Webex Events
  • Webex Trainings
  • Webex Support
  • Webex Teams
  • Webex Board
  • 60 day access to Microlearning Library

BENEFITS OF PROFESSIONAL ADOPTION SERVICES

Global Leader

We are the only Cisco Indirect Channel Partner and certified Webex Meetings and Webex Teams Lifecycle Advisor focused on the Webex Meetings and Teams family of services. Our founder and most of our team are former Webex employees who know these products inside and out. We’re experts in collaboration—it’s all we do.

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Proven Methodology

Deploying the software is key, but best practices around managing users, communications plans, project plans and flexible end-user training come from years of experience working with thousands of Cisco Webex Meetings and Webex Teams customers. Our 6-step methodology covers all aspects of a deployment.

Strategic Planning

We kick off with a professional project plan, outlining the milestones and steps associated with a successful Webex implementation. The rollout may be accomplished in phases, strategically positioned amongst other video and third party integrations initiatives.

Flexible Training Options

Our adoption services engagements include custom, instructor-led live online training classes as well as three extensive libraries of custom video training modules. While we encourage using Webex to learn Webex, we can also deliver courses onsite at any location around the world.

Partners

Customers

“We have been extremely impressed. This was a great experience not only for me, but also for my customer.”

Brian Gilman

Account Manager, Mountain States Networking

“Meet Me In The Cloud exceeded our expectations. They helped us onboard 100 new Hosts in 4 countries and 3 languages within budget and on time. They was great to work with and went above and beyond our expectations.”

Pablo Rodriguez

ITC Argentina

“MMITC is nothing short of AWESOME. They deployed 2,300 licenses of Webex, convinced the customer to deploy hosted Jabber and upsold their own services. I won’t do another deal north of $50k without MMITC’s services attached.”

Josh Stanley

Collaboration PSS, Cisco

“We could not have helped our customer achieve this level of adoption this quickly if we had not engaged Meet Me In The Cloud.”

Corey Kuhnke

Account Executive, Presidio

 

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