Training & Education

Implement your cloud-based services and achieve desired business outcomes faster with Meet Me In The Cloud’s training and education solutions.

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You already know that just having the collaboration tools isn’t enough. Making the most of your collaboration solutions requires training to understand best practices and how to use the features effectively.

We Meet You Where You Are

Organizations find themselves in a variety of situations when it comes to the deployment and adoption of Cisco in the Enterprise. Regardless of where you are in the lifecycle, Meet Me In The Cloud’s training solutions help you make the most of your investment and achieve your business goals faster.

As Cisco certified Webex Lifecycle Advisors, Meet Me In The Cloud brings deep expertise and a thorough understanding of collaboration services. We know what it takes to fully adopt and implement the technology. That means you don’t have to worry about the heavy lifting of training—you can leave that to us, it’s what we do best.

Our Cisco certified instructors have delivered more than a quarter million classes to people worldwide over the past 7 years. We know how to “meet people where they are” and teach in ways that ensure everyone—regardless of experience level or technical ability—is comfortable using your new collaboration suite. The end result? Your organization achieves its ROI sooner.

Live Learning

Meet Me In The Cloud’s Live Learning offerings simplify delivery of highly effective, online learning to anyone, anywhere, without sacrificing effectiveness. These training classes are delivered live via Webex by one of our Cisco certified instructors, and provide a dynamic, interactive learning environment. There are many reasons you may want to consider live online training:
 

  • Engage students interactively. There is no substitute for live instructor-led training. Learning from a live instructor leads to higher knowledge retention and focus.
  • Higher productivity and lower costs. Live online learning is a budget-friendly way for your team to get the training they need without incurring the costs of travel and time away from the office.
  • Interact and collaborate in real time. Participants receive a training experience that is close to what it would be if attending the training in person. You can still ask questions, talk to the instructor, and take part in group discussions.
  • Customized training that meets your team’s needs. Similar to Onsite Training, our instructors can customize training to meet the specific needs of your team. Classes are also bilingual, taught in Spanish and English in every time zone.
  • Unlimited attendance. There are no restrictions on the number of people who can attend a Live Learning course. Register as many people as you like for each course—there is no additional cost.  

Available Live Learning Courses

See below for a list of Meet Me In The Cloud’s available Live Learning courses. If this method of training is something you would like to explore, click the button below to submit your request. We will follow up with a phone call and provide a custom price quote.

WEBEX MEETINGS

Webex Meetings 101: Webex Basics

Webex Meetings is the backbone of Webex – Master this service first. In this interactive class, you’ll learn the four primary components of a meeting in the cloud: scheduling, sharing content, managing audio and using Webex for video conferencing. Best practices for meeting online are covered as well as key tools such as chat and recording.

Webex Meetings 201: Advanced Concepts

If you’ve conducted at least 50 Webex meetings, you’re ready to tackle advanced features and best practices that will make your online meetings significantly more effective. We start with a complete agenda of advanced tools and students work with the instructor to identify and hone in on their personal priorities for the session.

Webex Meetings: Site Administration & Configuration

Your organization needs a minimum of 2 people well-versed in Site Administration. Admins are responsible for managing user accounts and site security. This class provides tools and best practices for user account management, the distribution of Productivity Tools, disabling features, global audio, customizing email templates, site reporting and more.

Webex Meetings: Providing Level 1 Support

Webex Meetings: Providing Level 1 Support is intended for the technical professional who will be providing Tier 1 Technical Support to Webex users with Meetings. During the course students will learn about the questions and issues the typical end users have and how to easily solve them. When an issue needs to be escalated to the Webex team, the escalation process will be discussed. At the end of the session reference materials and resources will be provided. By the end of this session, students will be able to recognize the difference between user error and technical issues in order to provide Tier 1 level support. Along with learning shortcut and best practices in using the Webex Meetings features.

Webex Meetings: Webex and Mobility

We live and work in a mobile world. Attend this short class and learn to download the free app and join a Webex Training, Webex Event, or Webex Meeting with one click from Outlook on your mobile device, or from the app. You’ll learn to set your preferences, manage video and audio, view and share content, and how to use the collaboration tools on a mobile device.

WEBEX TEAMS

Webex Teams for End Users: Messaging, Meeting & Calling

Attendees will learn to collaborate with Cisco Webex Teams for messaging, meeting, and audio and video calling. Students will learn to work in teams and groups, sharing content and information in persistent workstreams. Understanding use case scenarios for Spark and key integrations close the session.

Webex Teams Control Hub: Configuring Single Identity Webex Meetings and Webex Teams

If you have purchased Webex Meetings and Webex Teams with single identity, your Teams and Meetings users are managed together in your Cloud Collaboration Management Portal. This class navigates the key characteristics of this portal: including users, services reporting, devices and more.

WEBEX EVENTS

Webex Events 101: Webex for Large Events and Seminars

Webex Events is designed for company meetings and large online events. Learn how Webex Events supports lead generation and campaign management. You’ll master the unique scheduling capabilities of Events and you’ll learn best practices for managing audio and video. Learn to leverage private audio practice rooms, designate a polling resource and more.

Webex Events: Producer's Workshop

This hands-on workshop is for marketing, public relations, and others who plan, schedule and produce large, highly visible, online events. Learn to plan for common issues and conduct effective dry runs. You’ll leave the class with a Producer’s Checklist that will help you deliver technically flawless online events.

WEBEX TRAINING

Webex Training 101: The Virtual Classroom

If you teach, or develop curriculum for online delivery, you need to use Webex for the virtual classroom. Enhanced interactivity, assessments, breakout sessions for small group learning, hands-on lab for technical training and in-session features like threaded Q&A, panelist support and more, are all necessary components for effective online learning.

Webex Training: Hands-On Lab

HOL is a powerful feature of Webex Training that allows remote, unattended classroom or lab computers to be accessed from the virtual classroom. In this class, you’ll learn to configure computers for remote access, reserve them for use in your online class, and connect students to these remote machines from within the virtual classroom.

Webex Training: Scheduling

Webex Training supports enhanced scheduling for single, recurring and multi-part classes. In this course you’ll learn to schedule these sessions, build custom registration forms, create scheduling templates, customize email reminders, run reports and more. Registration and reporting for both live and recorded session is included.

Webex Training & Breakout Sessions

Small-group work is key to successful adult learning and retention and BOS are a key feature of Webex Training. Use BOS to gather students into small groups for role-playing, brainstorming and to collaborate on tasks. Learn to manage BOS in the classroom and discover innovative ways to incorporate this tool into your own curriculum.

OTHER TRAINING

Webex Support 101: Webex for the IT Help Desk

Webex Support gives IT Help Desk agents a tool to remotely access a caller’s desktop to perform break/fix, transfer files and reboot. You’ll learn to manage up to 8 concurrent sessions and escalate callers to Level 2 support. You’ll explore setting up WebACD (live chat) with pre-populated responses and intelligent call routing to established queues.

Using Your Cisco Webex Board

Cisco Webex Board is a unique team collaboration device that combines wireless presentation, digital whiteboarding, and video conferencing.  This class is designed to help customers get the most out of their Cisco Webex Boards. The class covers the board from its most basic use as a whiteboard and large presentation screen, to the advanced features of proximity, pairing and using the Board for video conferencing and as an endpoint in a Webex meeting.

Jabber for IM & Presence

We introduce Jabber for IM and presence and we set up the integration with Outlook and WebEx. Students will understand what drives presence , how to use the various IM features and the importance of a current profile. Escalating an IM session to a WebEx meeting wraps up the class. This class does not cover UC integration (voice and video calling.)

Onsite Training

Our certified instructors are available to travel to your location and deliver training live and in person to your employees. There are many benefits to this style of training:
 

  • With in-person training, individuals tend to be more engaged and focused, and that can lead to better knowledge retention and results.
  • In-person training allows our instructors to more easily adapt the training to meet the specific needs of the individuals attending the sessions.
  • A great deal can be learned from the detailed discussions that happen when a group of people are in the same room learning the same things.
  • Every learner is different and it’s possible some may not fully understand a specific topic or concept. Onsite training gives the instructors and students the ability to have one-on-one conversations if more explanation is needed.

Available Onsite Training Courses

See below for a list of our most popular Onsite Training courses. If this method of training is something you would like to explore, click the button below to submit your request. We will follow up with a phone call and provide a custom price quote.

Please note while these are the most effective courses delivered onsite, we are also able to provide onsite training for all of the courses listed in the Live Learning section above.

Using Your Cisco Webex Board

Cisco Webex Board is a unique team collaboration device that combines wireless presentation, digital whiteboarding, and video conferencing. This class is designed to help customers get the most out of their Cisco Webex Boards. The class covers the board from its most basic use as a whiteboard and large presentation screen, to the advanced features of proximity, pairing and using the Board for video conferencing and as an endpoint in a Webex meeting.

Webex Meetings 101: Webex Basics

Webex Meetings is the backbone of Webex – Master this service first. In this interactive class, you’ll learn the four primary components of a meeting in the cloud: scheduling, sharing content, managing audio and using Webex for video conferencing. Best practices for meeting online are covered as well as key tools such as chat and recording.

Webex Teams for End Users: Messaging, Meeting & Calling

Attendees will learn to collaborate with Cisco Webex Teams for messaging, meeting, and audio and video calling. Students will learn to work in teams and groups, sharing content and information in persistent workstreams. Understanding use case scenarios for Spark and key integrations close the session.

Microlearning Library

Leverage Meet Me In The Cloud’s subscription-based Microlearning Library to amplify your team’s training and make it accessible to everyone in your organization, anytime and from anyplace. We’ve created three extensive libraries of training videos to choose from:
 

  • Webex Meetings
  • Webex Teams
  • Control Hub

Meet Me In The Cloud’s Microlearning Library

This subscription-based training model gives you access to just the content you need. You can choose one video library, or all three—whatever fits your organization’s needs—and extend the reach of your training initiatives without adding staff or increasing your travel budget. Following are a few demos from our Microlearning Library.

Webex Meetings Microlearning Library

This album provides short, targeted learning modules on the most current release of Cisco Webex Meetings. The modules target the learner at every level of mastery. Cisco Webex Meetings is changing – these modules will help ensure you have the training you need before the updates arrive at your desktop.

Webex Teams Microlearning Library

This album provides short, targeted learning modules on the most current release of Cisco Webex Teams. The modules target the learner at every level of mastery. Cisco Webex Teams is undergoing a series of rapid iterations. These modules will help ensure you have the training you need before the updates arrive at your desktop.

Webex Control Hub

If you have purchased Webex Meetings and Webex Teams with single identity, your Teams and Meetings users are managed together in your Cloud Collaboration Management Portal. This album navigates the key characteristics of this portal: including users, services reporting, devices and more.

Product-Specific Train-the-Trainer Programs

Meet Me In The Cloud is committed to providing professional training to our customers and the  Train-the-Trainer program is one of our services. We provide customized Train-the-Trainer programs for the Webex services, such as Webex Meetings, Webex Teams, etc. We worked with your Webex Administrator to ensure each Train-the-Trainer program is customized to support the learning needs of your organization. The program is designed to prepare professional trainer and employees who are assigned to “training” projects but whose title and day-to-day responsibilities may be outside the traditional Training realm.

Our Train-the-Trainer programs include:

  • Train-the-Trainer Roles document for management
  • Train-the-Trainer Curriculum Review with your Webex Administrator
  • Product-specific Train-the-Trainer session
  • Train-the-Trainer session recording
  • Product-specific Train-the-Trainer Guide and companion PowerPoint
  • Product-specific Training Script and companion PowerPoint
  • Teach Back session to a Meet Me In The Cloud trainer. This session provides your trainers with the opportunity to practice delivering the content and receive constructive feedback.
  • Support Resources

Partners

Customers

“…Jerry was very knowledgeable and patient [with my customer]. The MMITC staff gets and “A” for competence and responsiveness.”

Michael Decker

Business Development Manager, Katalyst

“Meet Me In The Cloud encouraged us to connect our Development Board to Webex Training HOL to ensure the system was fully working for us. They really cared that we received what we needed.”

Kathy Navone

Senior Training Manager, Altera Corp

“MMITC tailored the training to how we wanted to use Webex Training. It was extremely effective.”

Marlon Price

Applications Engineer, Altera Corp

“Customers love MMITC, and how their passion for helping them use and adopt Webex Training drives their business.”

Sanjay Dalal

Director of Product Management, Cisco

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