Customer Success Managed Services (CSMS)

For some organizations, the customer onboarding process is as simple as clicking a button to activate a new account. In this scenario, the customer will most likely attempt to use your product or service with little to no guidance or training. But what happens when they get stuck? Chances are they won’t be successful and they’ll get frustrated, and that could reflect negatively on your company.

Manage Your Entire Customer Lifecycle

Whether you are a VAR partner or End-Customer, today’s digital economy demands superior customer experience. When you deliver a great experience, that becomes a strategic differentiator for your organization and translates into long-term revenue growth, customer loyalty and even ROI. However, most technology vendors and their VAR/SI partners are in the very early stages of their customer experience (CX) evolution.

It’s widely understood that good onboarding is critical to ongoing customer happiness. But it’s tricky and easy to miss the mark because onboarding a new customer is hard to do, and it’s too easy to focus on the wrong things. Customer Success Managed Services (CSMS) helps you efficiently onboard your customers with a comprehensive plan, clear technical requirements, training, and ongoing customer interaction. The end result: Customer Retention.

The sample CSMS plan on the right gives you an idea of our approach to a Webex adoption. When we embark on a project engagement with you, we remain engaged through everything you are delivering to your end user client. Review the next section for a sample of Meet Me In The Cloud’s Lifecycle Check-In Plan—you’ll see how well you are taken care of during our project engagements.

Ready to explore how Meet Me In The Cloud can successfully deliver CSMS services to your projects?
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End Customers

Via CSMS, customers are able to obtain the maximum ROI from their technology investment without frontloading the service cost required to support them throughout the lifecycle of their license terms. This is the ultimate partnership between consumers and their service providers and ensures continued customer satisfaction as any evolution in consumption patterns are effectively addressed in real time.

IT Vendors & Partners

CSMS provides IT vendors and their VAR/SI business partners the ability to extend their customer lifecycle management capabilities from day one and evolve their capabilities over time. This allows you to extend your services and lock out the competition—all for a predictable, fixed-fee service with defined deliverables that allow you to pay as you grow.