CUSTOMER SUCCESS SERVICES

The MMITC Customer Success Managed Services (CSMS) plan is intended to assist our customers in continuing to drive end user adoption and value realization of their Cisco collaboration services once an Adoption Acceleration project has concluded. CSMS can be a valuable addition to an organization’s overall collaboration strategy, particularly over longer overall digital transformation efforts, or where a more gradual collaboration technology rollout is planned (accompanied by a periodic video endpoint deployment, for example). 

It’s widely understood that good onboarding is critical to ongoing customer happiness. But it’s tricky and easy to miss the mark because onboarding a new customer is hard to do, and it’s too easy to focus on the wrong things. CSMS helps you efficiently onboard your customers with a comprehensive plan, clear technical requirements, training, and ongoing customer interaction. The end result: Customer Retention.

The sample CSMS plan on the right gives you an idea of our approach to a Webex adoption. When we embark on a project engagement with you, we remain engaged through everything you are delivering to your end user client. Review the next section for a sample of Meet Me In The Cloud’s Lifecycle Check-In Plan—you’ll see how well you are taken care of during our project engagements.

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Via CSMS, customers are able to obtain the maximum ROI from their technology investment without frontloading the service cost required to support them throughout the lifecycle of their license terms. This is the ultimate partnership between consumers and their service providers and ensures continued customer satisfaction as any evolution in consumption patterns are effectively addressed in real time.