“We are never going to use any of this in real life.”
“What is the POINT?”
“I already know all of this.”
Those are the words that every high school teacher, for all of time, has heard over and over again. Those are words that you might have said at some point in your own high school career. And despite the fact that some of us had exceptional teachers in high school, we don’t necessarily remember everything they taught us and very rarely did we implement what we did learn. And that’s because…
Training someone how to do something doesn’t guarantee that they will ever actually implement that knowledge.
That same idea follows when we’re talking about training the end-users in your organization to adopt collaboration technology. You can have the best of the best trainers in the world come in, but if there isn’t someone there alongside them to help them implement the product into their daily work life, then it could be for nothing.
There is a difference between Training and Adoption.
Training is just one part of the adoption process. You need a holistic approach to adoption, like our proven 6 Step Methodology, that includes training, communication, and discovery.
Have you ever seen a new program or approach implemented in the corporate space, only to be met with resistance and apathy? Sure! We’ve all seen that, and most of us have had to endure it at some point. That’s because
The culture created around the implementation of a new tool is the key element of a successful adoption.
How you approach weaving a new approach, program, or tool into your organization can be the ‘make it’ or ‘break it’ factor. You want the end-users in your company to embrace the tool instead of throwing in the towel.
At Meet Me In The Cloud, when it comes to adoption services,
- collaboration tools are used by people, so we ensure that the adoption plan accounts for how people do their daily jobs.
- your corporate culture to make sure that you are hearing about your tools and working in the most effective ways
- tailoring your company’s training makes sure that users are being trained in the most relevant ways based on specific user stories from your organization
- the implementation of a short term rollout or long term onboarding with our Adoption Service and we develop a customized plan based on your pacing expectations
- streamlining and removing obstacles for your new collaboration tool and how to decommission older tools when needed
Meet Me In The Cloud’s certified Webex Lifecycle Advisors understand that your organization is unique and a one-size-fits-all approach to training doesn’t yield the end results you desire. We understand that demo’s and basic trainings are simply not sufficient to drive adoption because ultimately it doesn’t help the new tool become relevant to your end users.
What will we do for you?
Following our 6 Step Methodology, we will go through the discovery process with you, train your administration, and develop a plan based on use cases from your own company. Then, we will champion the early adopter training phase which will be conducted prior to full enterprise rollout. The roll out will be approached with our multimodal training sessions: short sessions, onsite trainings, longer specific targeted sessions, and training collateral development.
While we implement the customized plan, you will watch your company’s culture shift into enthusiastically embracing the new Cisco Webex tool as part of their daily work routine while creating a digital collaboration space that truly makes your company’s communication effective and efficient.