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Customer Success Managed Services for effective deployment and implementation of collaboration tools.

Meet Me In The Cloud’s Customer Success Managed Services (CSMS) model gives users the know-how to embrace new collaboration technology. Expect efficient onboarding thanks to a comprehensive plan, precise technical requirements, product training, and ongoing customer interaction.

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A strong start for faster and deeper workplace technology adoption.

If customers don’t get the running start they need to become adept users, they may get stuck and stop using your platform. That could reflect negatively on your company and relationship. Prevent that situation before it begins with Meet Me In The Cloud as your partner.

Customer Success Managed Services

At every stage of your collaboration journey, we’re there to help.

Good onboarding is critical to ongoing customer happiness. But it’s tricky and easy to miss the mark because onboarding a new customer is hard to do, and it’s too easy to focus on the wrong things. CSMS helps you efficiently onboard customers with a comprehensive plan, exact technical requirements, training, and ongoing customer interaction. CSMS is a valuable addition to overall collaboration strategy, more prolonged digital transformation efforts, or more gradual collaboration technology rollouts.

A clear strategy ensures your customer achieves their desired business outcomes.

With Meet Me In The Cloud, your customers get the maximum ROI from their technology investment without frontloading the service cost required to support them throughout the lifecycle of their license terms with our service. This ultimate partnership between consumers and their service providers ensures continued customer satisfaction and addresses any evolution in real-time consumption patterns.

Strategy - Customer Success Managed Services
Lifecycle Check-in plans

Lifecycle check-in plans that get it right, every step of the way.

When we embark on a project engagement with you, we’re there for you through every phase of end-user client delivery, with our Bronze, Silver, or Gold options.

Lifecycle check-in plans that get it right, every step of the way.

CSMS BRONZE
QUARTERLY COLLABORATION REVIEWS
  • Collaboration services usage metrics
  • Collaboration strategy and overall organization
  • Recommendations on further adoption efforts, deployments, and user behavior changes
  • Continued business value validation
QUARTERLY TRAINING CLASSES
  • Meet Me In The Cloud trainers deliver one standard virtual training per quarter to maintain and encourage user adoption
CSMS SILVER
QUARTERLY COLLABORATION REVIEWS
  • Collaboration services usage metrics
  • Collaboration strategy and overall organization
  • Recommendations on further adoption efforts, deployments, and user behavior changes
  • Continued business value validation
QUARTERLY TRAINING CLASSES
  • Meet Me In The Cloud trainers deliver up to two standard virtual trainings per quarter to maintain and encourage user adoption
CSMS GOLD
MONTHLY COLLABORATION REVIEWS
  • Collaboration services usage metrics
  • Collaboration strategy and overall organization
  • Recommendations on further adoption efforts, deployments, and user behavior changes
  • Continued business value validation
QUARTERLY TRAINING CLASSES
  • Meet Me In The Cloud trainers will deliver one standard virtual training per month
ONGOING BUSINESS IMPROVEMENT & TRAINING RECOMMENDATIONS
  • Technology adoption and collaboration experts will be available as advisors
  • Provide training recommendations for new users
  • On-site training and advisory sessions (Optional – travel surcharge)
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Insights and tech adoption news you can use.

Get information about collaboration software, the future of workspace technology, adoption success stories, and more.

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