Our 6-Step Methodology

By mapping technology features to specific business outcomes, training end-users, and analyzing results, Meet Me In The Cloud enables you to meet every collaboration technology adoption challenge — and conquer them. We create a careful, well thought out plan and implement it.

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1 | Strategy Review

  • Warm hand-off to Customer Service Manager
  • Best practices for continued adoption
  • Ongoing Support
  • Self-Service portal collaboration help
  • Lifecycle check and management kick-off
  • Customer Success Managed
    Services review

2 | Assessment & Preparation

  • Site Audit & QA
  • Support Plan
  • Site administration and control hub training
  • Account creation strategy and configuration

3 | Communication Review

  • Confirm content and timing
    of internal communications
  • Change management and
    awareness campaign
  • Final adoption plan
  • Customize training
  • Posters and materials

4 | End User Training

  • Video end-point Training
  • Live and virtual end user training
  • On-site workshops
  • Self-paced training for Help Desk
  • Survey attendees

5 | Metrics & Reporting

  • Measure desired business outcomes
  • Usage reports
  • Measure adoption acceleration
  • Best practices for continued adoption

6 | Completion

  • Best practices for continued adoption
  • Ongoing support
  • Final review

Just 60 days to realize full technology adoption.

We approach every customer engagement with the customer’s desired business
outcomes in mind. Whether you’re rolling out Webex®, Zoom, Microsoft Teams®, or another collaboration tool, our expertise quickly brings everyone up to speed. You’ll fast track adoption, increase productivity, build customer loyalty, and realize a faster ROI in your technology investment.

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The art of adoption. Mastered.

It’s not enough to know the technology inside and out. We bring to the adoption experience a unique blend of understanding of how people learn, ways to provide an enjoyable learning experience, and guide and support people until they engage—and learn to love—collaboration tools.

White-glove service every step of the way to full adoption.

ESSENTIALS

  • Project Management Services (Est. 60 days)
  • White Glove Support throughout the project (Est. 60 days)
  • Site Admin / Control Hub workshop
  • Help Desk Training Video Series
  • Communications Plan
  • 7 Virtual End User Trainings
  • Webex Meetings
  • Webex Events
  • Webex Trainings
  • Webex Support
  • 60 day access to Microlearning Library

ADVANCED

  • Project Management Services (Avg 90 days)
  • Change Management Oversight
  • White Glove Support throughout the project
  • Discovery Consultation
  • Use Case Development
  • Site Admin/ Control Hub workshop
  • Help Desk Training Video Series
  • Communications Plan
  • 10 end user training virtual classes
  • Webex Meetings
  • Webex Events
  • Webex Trainings
  • Webex Support
  • Webex Teams
  • 60 day access to Microlearning Library

PREMIUM

  • Project Management Services (Up to 120 days)
  • Change Management Oversight
  • White Glove Support throughout the project
  • Discovery Consultation
  • Use Case Development
  • Onsite Workshops
  • Site Admin/ Control Hub workshop
  • Help Desk Training Video Series
  • Communications Plan
  • Customized End User Training Plan (Virtual and/or Onsite)
  • Webex Meetings
  • Webex Events
  • Webex Trainings
  • Webex Support
  • Webex Teams
  • Webex Board
  • 60 day access to Microlearning Library

Benefits of professional adoption services.

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Global Leader

We’re experts in collaboration—it’s all we do. Our unique 6-step methodology covers all aspects of deployment to ensure success and provable ROI.

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Proven Methodology

Deploying the software is critical, but best practices around managing users, communications plans, project plans, and flexible end-user training come from years of experience working with thousands of customers.

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Strategic Planning

We kick off with a professional project plan, outlining the milestones and steps associated with a successful implementation. The rollout may be accomplished in phases, strategically positioned amongst other video and third-party integration initiatives.

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Flexible Training Options

Our adoption services engagements include custom, instructor-led live online training classes and three extensive libraries of custom video training modules. We deliver courses onsite at any location around the world using your collaboration software.

What our clients say about our methodology.


“You are going to LOVE Meet Me In The Cloud!! They make our lives so easy when it comes to Webex implementation and adoption.”
Melissa Dutcher

Cisco Partner Development Manager, Cisco


“We have been extremely impressed. This was a great experience not only for me, but also for my customer.”
Brian Gilman

Account Manager, Mountain States Networking


“You are going to LOVE Meet Me In The Cloud!! They make our lives so easy when it comes to Webex implementation and adoption.”
Melissa Dutcher

Cisco Partner Development Manager, Cisco

You’ve never seen anything like our 6-step approach. Until now.

We’ve married years of experience, understanding the ways people learn, and the latest technology to create a process that speeds adoption — and does help people love using collaboration workspace technology.