Online Learning Course Catalog

Class times are Pacific Time Zone. Contact us for private classes delivered onsite or online.

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Event Upcoming Dates Description
Meeting Center 101 - WebEx Basics >
  • June 27, 2017 7:00 am
  • July 11, 2017 7:00 am
  • July 18, 2017 1:00 pm
  • July 25, 2017 7:00 am
  • August 1, 2017 1:00 pm

Meeting Center is the backbone of WebEx – Master this service first. In this interactive class, you’ll learn the four primary components of a meeting in the cloud: scheduling, sharing content, managing audio and using WebEx for video conferencing. Best practices for meeting online are covered as well as key tools such as chat and recording. Length: 60 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 3 CLCs.  Complete this form to register.

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Three P's of Meetings >
  • June 27, 2017 7:00 am
  • July 11, 2017 7:00 am

Each of these three P’s brings unique value. In this course, you will take the guesswork out of which conduit to use for your meetings.

  • Personal Meeting Rooms (PMR) – A persistent link that you can use at any time
  • Personal Conferencing Numbers (PCN) – WebEx for audio-only conferencing
  • Productivity Tools (P-Tools) – Integration with commonly used apps

Length: 60 minutes

Classes are delivered in Pacific Time Zone.

Use Cisco Learning Credits for training!  This class is 3 CLCs.  Complete this form to register.

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Meeting Center: Providing Level 1 Support >
  • June 27, 2017 9:00 am
  • July 11, 2017 9:00 am

Meeting Center: Providing Level 1 Support is intended for the technical professional who will be providing Tier 1 Technical Support to WebEx users with Meeting Center. During the course students will learn about the questions and issues the typical end users have and how to easily solve them. When an issue needs to be escalated to the WebEx team, the escalation process will be discussed. At the end of the session reference materials and resources will be provided.

By the end of this session, students will be able to recognize the difference between user error and technical issues in order to provide Tier 1 level support. Along with learning shortcut and best practices in using the WebEx Meeting Center features.

Length: 90 minutes

Classes are delivered in Pacific Time Zone.

Use Cisco Learning Credits for training!  This class is 3 CLCs.  Complete this form to register.

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Jabber for IM & Presence >
  • June 28, 2017 10:00 am
  • July 12, 2017 7:00 am
  • July 26, 2017 10:00 am

We introduce Jabber for IM and presence and we set up the integration with Outlook and WebEx. Students will understand what drives presence , how to use the various IM features and the importance of a current profile. Escalating an IM session to a WebEx meeting wraps up the class. This class does not cover UC integration (voice and video calling). Length: 60 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 3 CLCs.  Complete this form to register.

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Using WebEx on your iOS Device >
  • June 28, 2017 10:00 am
  • July 5, 2017 10:00 am
  • July 12, 2017 10:00 am
  • July 19, 2017 10:00 am
  • July 26, 2017 10:00 am

We live and work in a mobile world.  Attend this short class and learn to download the free app and join a TC, EC or Meeting Center meeting with one click from Outlook on your mobile device, or from the app.  You’ll learn to set your preferences, manage video and audio, view and share content, and how to use the collaboration tools on a mobile device.  Length is 30 minutes.

Classes are in Pacific Time zone.

Use Cisco Learning Credits for training!  This class is 2 CLCs.  Complete this form to register.

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Training Center Hands - On Lab >
  • June 29, 2017 7:00 am
  • July 13, 2017 10:00 am
  • July 27, 2017 7:00 am
  • August 10, 2017 10:00 am

HOL is a powerful feature of WebEx Training Center that allows remote, unattended classroom or lab computers to be accessed from the virtual classroom. In this class, you’ll learn to configure computers for remote access, reserve them for use in your online class, and connect students to these remote machines from within the virtual classroom. Length: 90 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.  Complete this form to register.

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Training Center Scheduling >
  • June 29, 2017 10:00 am
  • July 13, 2017 7:00 am
  • July 27, 2017 10:00 am

Training Center supports enhanced scheduling for single, recurring and multi-part classes. In this course you’ll learn to schedule these sessions, build custom registration forms, create scheduling templates, customize email reminders, run reports and more. Registration and reporting for both live and recorded session is included. Length: 90 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.  Complete this form to register.

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Enterprise Edition 101 >
  • July 3, 2017 7:00 am
  • July 17, 2017 10:00 am
  • July 31, 2017 7:00 am

WebEx Enterprise Edition is comprised of four very different services. You’ll learn the distinct characteristics of Meeting Center, Training Center, Support Center and Event Center. We cover the new Personal Meeting Rooms and how to use your WebEx Host account for global conference calling. We wrap up with MyWebEx and your Profile options. Length: 60 minutes.

All classes Pacific time zone.

Use Cisco Learning Credits for training!  This class is 3 CLCs.  Complete this form to register.

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Event Center 101 - WebEx for Large Events >
  • July 3, 2017 10:00 am
  • July 17, 2017 7:00 am
  • July 31, 2017 10:00 am
  • August 14, 2017 7:00 am

Event Center (EC) is designed for company meetings and large online events. Learn how EC supports lead generation and campaign management. You’ll master the unique scheduling capabilities of EC and you’ll learn best practices for managing audio and video. Learn to leverage private audio practice rooms, designate a polling resource and more. Join us! Length: 90 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.  Complete this form to register.

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Spark Admin: Managing Single Identity >
  • July 3, 2017 10:00 am
  • July 17, 2017 7:00 am
  • July 31, 2017 10:00 am
  • August 14, 2017 7:00 am

If you have purchased Spark+WebEx with single identity, your Spark and WebEx users are managed together in your Cloud Collaboration Management Portal. This class navigates the key characteristics of this portal: including users, services reporting, devices and more.

Classes are in Pacific Time Zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.   Complete this form to register.

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Meeting Center 201 - Advanced Concepts >
  • July 5, 2017 10:00 am
  • July 19, 2017 7:00 am
  • August 2, 2017 10:00 am

If you’ve conducted at least 50 WebEx meetings, you’re ready to tackle advanced features and best practices that will make your online meetings significantly more effective. We start with a complete agenda of advanced tools and students work with the instructor to identify and hone in on their personal priorities for the session. Length: 90 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.  Complete this form to register.

Register Now
Training Center 101 - The Virtual Classroom >
  • July 5, 2017 10:00 am
  • July 19, 2017 7:00 am
  • August 2, 2017 10:00 am

If you teach, or develop curriculum for online delivery, you need to use WebEx for the virtual classroom. Enhanced interactivity, assessments, breakout sessions for small group learning, hands-on lab for technical training and in-session features like threaded Q&A, panelist support and more, are all necessary components for effective online learning. Length: 90 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.  Complete this form to register.

Register Now
Record and Playback with WebEx >
  • July 5, 2017 10:00 am
  • July 19, 2017 10:00 am
  • August 2, 2017 10:00 am

Learn to record your meetings locally or on the server and distribute the link to others. Learn to capture audio from 3rd parties and to download the standalone recorder and create VODs. We perform basic file editing and convert WebEx recordings to standard file formats using the WebEx editor.  Length: 60 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 3 CLCs.  Complete this form to register.

Register Now
Support Center 101 - WebEx for the IT Help Desk >
  • July 5, 2017 3:00 pm
  • July 19, 2017 7:00 am

Support Center gives IT Help Desk agents a tool to remotely access a caller’s desktop to perform break/fix, transfer files and reboot. You’ll learn to manage up to 8 concurrent sessions and escalate callers to Level 2 support. You’ll explore setting up WebACD (live chat) with pre-populated responses and intelligent call routing to established queues. Length: 60 minutes.

Classes are Pacific time zone.

We accept Cisco Learning Credits!  This class is 3 CLCs.  Complete this form to register.

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Training Center & Breakout Sessions >
  • July 6, 2017 7:00 am
  • July 20, 2017 10:00 am
  • August 3, 2017 7:00 am

Small-group work is key to successful adult learning and retention and BOS are a key feature of WebEx Training Center. Use BOS to gather students into small groups for role-playing, brainstorming and to collaborate on tasks. Learn to manage BOS in the classroom, and discover innovative ways to incorporate this tool into your own curriculum. Length: 90 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.  Complete this form to register.

Register Now
Effective Selling Using WebEx >
  • July 6, 2017 8:00 am
  • July 20, 2017 8:00 am
  • August 2, 2017 8:00 am

Selling online goes beyond telling, demonstrating and explaining.  A-List sales reps excite and inspire your prospective customers to buy.  This class will teach account teams to leverage the capabilities of Meeting Center to keep the prospect engaged and drive sales.

Learn how using video and avatars enhances the social experience and builds relationships.  Learn to transfer datasheets or a contract while in the meeting to expedite the sales cycle.  Selling software?  – learn to pass control and allow prospects to drive.  Record, annotate, and collaborate.  Use the tool to improve close rates.  Length is 60 minutes.

Prerequisite:  Meeting Center 101 or Equivalent Competency

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 3 CLCs.  Complete this form to register.

Register Now
Site Administration Configuration for Cloud Customers >
  • July 7, 2017 10:00 am
  • July 21, 2017 10:00 am
  • August 4, 2017 10:00 am

Your organization needs a minimum of 2 people well-versed in Site Administration. Admins are responsible for managing user accounts and site security. This class provides tools and best practices for user account management, the distribution of Productivity Tools, disabling features, global audio, customizing email templates, site reporting and more. Length: 90 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.  Complete this form to register.

Register Now
Cisco Spark - Collaboration 101 >
  • July 10, 2017 1:00 pm
  • July 24, 2017 7:00 am
  • August 7, 2017 1:00 pm
  • August 14, 2017 7:00 am
  • August 21, 2017 1:00 pm

Attendees will learn to collaborate with Cisco Spark for messaging, meeting, and audio and video calling. Students will learn to work in teams and groups, sharing content and information in persistent workstreams. Understanding use case scenarios for Spark and key integrations close the session. Length: 90 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.  Complete this form to register.

Register Now
Event Center Producer's Workshop >
  • July 10, 2017 1:00 pm
  • July 24, 2017 10:00 am
  • August 7, 2017 1:00 pm

This hands-on workshop is for marketing, public relations, and others who plan, schedule and produce large, highly visible, online events. Learn to plan for common issues and conduct effective dry runs. You’ll leave the class with a Producer’s Checklist that will help you deliver technically flawless online events. Length: 90 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.  Complete this form to register.

Register Now