Online Learning Course Catalog

Class times are Pacific Time Zone. Contact us for private classes delivered onsite or online.


Event Upcoming Dates Description
Meeting Center 101 - WebEx Basics >
  • March 28, 2017 1:00 pm
  • April 4, 2017 9:00 am
  • April 11, 2017 1:00 pm
  • April 18, 2017 7:00 am
  • April 25, 2017 1:00 pm
  • May 2, 2017 7:00 am
  • May 9, 2017 1:00 pm
  • May 16, 2017 7:00 am

Meeting Center is the backbone of WebEx – Master this service first. In this interactive class, you’ll learn the four primary components of a meeting in the cloud: scheduling, sharing content, managing audio and using WebEx for video conferencing. Best practices for meeting online are covered as well as key tools such as chat and recording. Length: 60 minutes.

Classes are Pacific time zone.

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Event Center Producer's Workshop >
  • April 3, 2017 10:00 am
  • April 17, 2017 1:00 pm
  • May 1, 2017 10:00 am
  • May 15, 2017 1:00 pm
  • May 29, 2017 10:00 am
  • June 12, 2017 1:00 pm

This hands-on workshop is for marketing, public relations, and others who plan, schedule and produce large, highly visible, online events. Learn to plan for common issues and conduct effective dry runs. You’ll leave the class with a Producer’s Checklist that will help you deliver technically flawless online events. Length: 90 minutes.

Classes are Pacific time zone.

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Event Center 101 - WebEx for Large Events >
  • April 10, 2017 10:00 am
  • April 24, 2017 7:00 am
  • May 8, 2017 10:00 am
  • May 22, 2017 7:00 am
  • June 5, 2017 10:00 am

Event Center (EC) is designed for company meetings and large online events. Learn how EC supports lead generation and campaign management. You’ll master the unique scheduling capabilities of EC and you’ll learn best practices for managing audio and video. Learn to leverage private audio practice rooms, designate a polling resource and more. Join us! Length: 90 minutes.

Classes are Pacific time zone.

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Meeting Center 201 - Advanced Concepts >
  • April 12, 2017 10:00 am
  • April 26, 2017 7:00 am
  • May 10, 2017 10:00 am
  • May 24, 2017 7:00 am
  • June 7, 2017 10:00 am

If you’ve conducted at least 50 WebEx meetings, you’re ready to tackle advanced features and best practices that will make your online meetings significantly more effective. We start with a complete agenda of advanced tools and students work with the instructor to identify and hone in on their personal priorities for the session. Length: 90 minutes.

Classes are Pacific time zone.

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Record and Playback with WebEx >
  • April 12, 2017 10:00 am
  • April 26, 2017 10:00 am
  • May 10, 2017 10:00 am
  • May 24, 2017 10:00 am
  • June 7, 2017 10:00 am

Learn to record your meetings locally or on the server and distribute the link to others. Learn to capture audio from 3rd parties and to download the standalone recorder and create VODs. We perform basic file editing and convert WebEx recordings to standard file formats using the WebEx editor.  Length: 60 minutes.

Classes are Pacific time zone.

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Support Center 101 - WebEx for the IT Help Desk >
  • April 12, 2017 3:00 pm
  • April 26, 2017 7:00 am
  • May 10, 2017 3:00 pm
  • May 24, 2017 7:00 am
  • June 7, 2017 3:00 pm

Support Center gives IT Help Desk agents a tool to remotely access a caller’s desktop to perform break/fix, transfer files and reboot. You’ll learn to manage up to 8 concurrent sessions and escalate callers to Level 2 support. You’ll explore setting up WebACD (live chat) with pre-populated responses and intelligent call routing to established queues. Length: 60 minutes.

Classes are Pacific time zone.

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Training Center & Breakout Sessions >
  • April 13, 2017 7:00 am
  • April 27, 2017 10:00 am
  • May 11, 2017 7:00 am
  • May 25, 2017 10:00 am
  • June 8, 2017 7:00 am

Small-group work is key to successful adult learning and retention and BOS are a key feature of WebEx Training Center. Use BOS to gather students into small groups for role-playing, brainstorming and to collaborate on tasks. Learn to manage BOS in the classroom, and discover innovative ways to incorporate this tool into your own curriculum. Length: 90 minutes.

Classes are Pacific time zone.

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Effective Selling Using WebEx >
  • April 13, 2017 8:00 am
  • April 27, 2017 8:00 am
  • May 11, 2017 8:00 am
  • May 25, 2017 8:00 am
  • June 8, 2017 8:00 am

Selling online goes beyond telling, demonstrating and explaining.  A-List sales reps excite and inspire your prospective customers to buy.  This class will teach account teams to leverage the capabilities of Meeting Center to keep the prospect engaged and drive sales.

Learn how using video and avatars enhances the social experience and builds relationships.  Learn to transfer datasheets or a contract while in the meeting to expedite the sales cycle.  Selling software?  – learn to pass control and allow prospects to drive.  Record, annotate, and collaborate.  Use the tool to improve close rates.  Length is 60 minutes.

Prerequisite:  Meeting Center 101 or Equivalent Competency

Classes are Pacific time zone.

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Training Center 101 - The Virtual Classroom >
  • April 13, 2017 10:00 am
  • April 27, 2017 7:00 am
  • May 11, 2017 10:00 am
  • May 25, 2017 7:00 am
  • June 8, 2017 10:00 am

If you teach, or develop curriculum for online delivery, you need to use WebEx for the virtual classroom. Enhanced interactivity, assessments, breakout sessions for small group learning, hands-on lab for technical training and in-session features like threaded Q&A, panelist support and more, are all necessary components for effective online learning. Length: 90 minutes.

Classes are Pacific time zone.

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Site Administration Configuration for Cloud Customers >
  • April 14, 2017 10:00 am
  • April 28, 2017 10:00 am
  • May 12, 2017 10:00 am
  • May 26, 2017 10:00 am
  • June 9, 2017 10:00 am

Your organization needs a minimum of 2 people well-versed in Site Administration. Admins are responsible for managing user accounts and site security. This class provides tools and best practices for user account management, the distribution of Productivity Tools, disabling features, global audio, customizing email templates, site reporting and more. Length: 90 minutes.

Classes are Pacific time zone.

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Cisco Spark - Collaboration 101 >
  • April 17, 2017 1:00 pm
  • May 1, 2017 7:00 am
  • May 15, 2017 1:00 pm
  • May 29, 2017 7:00 am
  • June 12, 2017 1:00 pm
  • June 26, 2017 7:00 am

Attendees will learn to collaborate with Cisco Spark for messaging, meeting, and audio and video calling. Students will learn to work in teams and groups, sharing content and information in persistent workstreams. Understanding use case scenarios for Spark and key integrations close the session. Length: 90 minutes.

Classes are Pacific time zone.

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Jabber for IM & Presence >
  • April 19, 2017 7:00 am
  • May 3, 2017 10:00 am
  • May 17, 2017 7:00 am
  • May 31, 2017 10:00 am
  • June 14, 2017 7:00 am

We introduce Jabber for IM and presence and we set up the integration with Outlook and WebEx. Students will understand what drives presence , how to use the various IM features and the importance of a current profile. Escalating an IM session to a WebEx meeting wraps up the class. This class does not cover UC integration (voice and video calling). Length: 60 minutes.

Classes are Pacific time zone.

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Using WebEx on your iOS Device >
  • April 19, 2017 10:00 am
  • May 3, 2017 10:00 am
  • May 17, 2017 10:00 am
  • May 31, 2017 10:00 am
  • June 14, 2017 10:00 am

We live and work in a mobile world.  Attend this short class and learn to download the free app and join a TC, EC or Meeting Center meeting with one click from Outlook on your mobile device, or from the app.  You’ll learn to set your preferences, manage video and audio, view and share content, and how to use the collaboration tools on a mobile device.  Length is 30 minutes.

Classes are in Pacific Time zone.

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What's New in WBS31 >
  • April 19, 2017 1:00 pm
  • May 3, 2017 7:00 am
  • May 17, 2017 1:00 pm
  • May 31, 2017 7:00 am
  • June 14, 2017 1:00 pm

Familiarize yourself with the new features and functionality of WBS31 including the new avatars, and enhancements to the Personal Meeting Rooms. There are improvements in SSO and CMR OBTP, self-service branding and more. This is an end-user training class, not technical training. Join us!  Length: 45 minutes.

Classes are Pacific time zone.

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Training Center Scheduling >
  • April 20, 2017 7:00 am
  • May 4, 2017 10:00 am
  • May 18, 2017 7:00 am
  • June 1, 2017 10:00 am
  • June 15, 2017 7:00 am

Training Center supports enhanced scheduling for single, recurring and multi-part classes. In this course you’ll learn to schedule these sessions, build custom registration forms, create scheduling templates, customize email reminders, run reports and more. Registration and reporting for both live and recorded session is included. Length: 90 minutes.

Classes are Pacific time zone.

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Training Center Hands - On Lab >
  • April 20, 2017 10:00 am
  • May 4, 2017 7:00 am
  • May 18, 2017 10:00 am
  • June 1, 2017 7:00 am

HOL is a powerful feature of WebEx Training Center that allows remote, unattended classroom or lab computers to be accessed from the virtual classroom. In this class, you’ll learn to configure computers for remote access, reserve them for use in your online class, and connect students to these remote machines from within the virtual classroom. Length: 90 minutes.

Classes are Pacific time zone.

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Enterprise Edition 101 >
  • April 24, 2017 10:00 am
  • May 8, 2017 7:00 am
  • May 22, 2017 10:00 am
  • June 5, 2017 7:00 am

WebEx Enterprise Edition is comprised of four very different services. You’ll learn the distinct characteristics of Meeting Center, Training Center, Support Center and Event Center. We cover the new Personal Meeting Rooms and how to use your WebEx Host account for global conference calling. We wrap up with MyWebEx and your Profile options. Length: 60 minutes.

All classes Pacific time zone.

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Spark Admin: Managing Single Identity >
  • April 25, 2017 10:00 am
  • May 30, 2017 10:00 am
  • June 27, 2017 10:00 am

If you have purchased Spark+WebEx with single identity, your Spark and WebEx users are managed together in your Cloud Collaboration Management Portal. This class navigates the key characteristics of this portal: including users, services reporting, devices and more.

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