Online Learning Course Catalog

Class times are Pacific Time Zone. Contact us for private classes delivered onsite or online.

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Event Upcoming Dates Description
Meeting Center 101 - WebEx Basics >
  • August 22, 2017 7:00 am
  • August 29, 2017 1:00 pm
  • September 5, 2017 7:00 am
  • September 12, 2017 1:00 pm
  • September 19, 2017 7:00 am
  • September 26, 2017 1:00 pm

Meeting Center is the backbone of WebEx – Master this service first. In this interactive class, you’ll learn the four primary components of a meeting in the cloud: scheduling, sharing content, managing audio and using WebEx for video conferencing. Best practices for meeting online are covered as well as key tools such as chat and recording. Length: 60 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 3 CLCs.  Complete this form to register.

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Meeting Center: Providing Level 1 Support >
  • August 22, 2017 9:00 am
  • September 5, 2017 9:00 am
  • September 19, 2017 9:00 am
  • October 3, 2017 9:00 am
  • October 17, 2017 9:00 am

Meeting Center: Providing Level 1 Support is intended for the technical professional who will be providing Tier 1 Technical Support to WebEx users with Meeting Center. During the course students will learn about the questions and issues the typical end users have and how to easily solve them. When an issue needs to be escalated to the WebEx team, the escalation process will be discussed. At the end of the session reference materials and resources will be provided.

By the end of this session, students will be able to recognize the difference between user error and technical issues in order to provide Tier 1 level support. Along with learning shortcut and best practices in using the WebEx Meeting Center features.

Length: 90 minutes

Classes are delivered in Pacific Time Zone.

Use Cisco Learning Credits for training!  This class is 3 CLCs.  Complete this form to register.

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Enterprise Edition 101 >
  • August 22, 2017 10:00 am

WebEx Enterprise Edition is comprised of four very different services. You’ll learn the distinct characteristics of Meeting Center, Training Center, Support Center and Event Center. We cover the new Personal Meeting Rooms and how to use your WebEx Host account for global conference calling. We wrap up with MyWebEx and your Profile options. Length: 60 minutes.

All classes Pacific time zone.

Use Cisco Learning Credits for training!  This class is 3 CLCs.  Complete this form to register.

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Cisco Spark - Collaboration 101 >
  • August 22, 2017 1:00 pm
  • September 5, 2017 7:00 am
  • September 12, 2017 1:00 pm
  • September 19, 2017 7:00 am
  • September 26, 2017 1:00 pm
  • October 3, 2017 7:00 am

Attendees will learn to collaborate with Cisco Spark for messaging, meeting, and audio and video calling. Students will learn to work in teams and groups, sharing content and information in persistent workstreams. Understanding use case scenarios for Spark and key integrations close the session. Length: 90 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.  Complete this form to register.

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Meeting Center 201 - Advanced Concepts >
  • August 23, 2017 10:00 am
  • August 30, 2017 10:00 am

If you’ve conducted at least 50 WebEx meetings, you’re ready to tackle advanced features and best practices that will make your online meetings significantly more effective. We start with a complete agenda of advanced tools and students work with the instructor to identify and hone in on their personal priorities for the session. Length: 90 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.  Complete this form to register.

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Using WebEx on your iOS Device >
  • August 23, 2017 10:00 am

We live and work in a mobile world.  Attend this short class and learn to download the free app and join a TC, EC or Meeting Center meeting with one click from Outlook on your mobile device, or from the app.  You’ll learn to set your preferences, manage video and audio, view and share content, and how to use the collaboration tools on a mobile device.  Length is 30 minutes.

Classes are in Pacific Time zone.

Use Cisco Learning Credits for training!  This class is 2 CLCs.  Complete this form to register.

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Training Center Hands - On Lab >
  • August 24, 2017 7:00 am
  • September 7, 2017 10:00 am
  • September 21, 2017 7:00 am
  • October 5, 2017 10:00 am

HOL is a powerful feature of WebEx Training Center that allows remote, unattended classroom or lab computers to be accessed from the virtual classroom. In this class, you’ll learn to configure computers for remote access, reserve them for use in your online class, and connect students to these remote machines from within the virtual classroom. Length: 90 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.  Complete this form to register.

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Spark Admin: Managing Single Identity >
  • August 28, 2017 10:00 am
  • September 11, 2017 10:00 am
  • September 25, 2017 10:00 am

If you have purchased Spark+WebEx with single identity, your Spark and WebEx users are managed together in your Cloud Collaboration Management Portal. This class navigates the key characteristics of this portal: including users, services reporting, devices and more.

Classes are in Pacific Time Zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.   Complete this form to register.

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Event Center 101 - WebEx for Large Events >
  • August 28, 2017 10:00 am
  • September 11, 2017 7:00 am
  • September 25, 2017 10:00 am
  • October 9, 2017 7:00 am

Event Center (EC) is designed for company meetings and large online events. Learn how EC supports lead generation and campaign management. You’ll master the unique scheduling capabilities of EC and you’ll learn best practices for managing audio and video. Learn to leverage private audio practice rooms, designate a polling resource and more. Join us! Length: 90 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.  Complete this form to register.

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Training Center Scheduling >
  • August 31, 2017 10:00 am
  • September 14, 2017 10:00 am

Training Center supports enhanced scheduling for single, recurring and multi-part classes. In this course you’ll learn to schedule these sessions, build custom registration forms, create scheduling templates, customize email reminders, run reports and more. Registration and reporting for both live and recorded session is included. Length: 90 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.  Complete this form to register.

Register Now
Training Center & Breakout Sessions >
  • August 31, 2017 10:00 am
  • September 14, 2017 7:00 am
  • September 28, 2017 10:00 am

Small-group work is key to successful adult learning and retention and BOS are a key feature of WebEx Training Center. Use BOS to gather students into small groups for role-playing, brainstorming and to collaborate on tasks. Learn to manage BOS in the classroom, and discover innovative ways to incorporate this tool into your own curriculum. Length: 90 minutes.

Classes are Pacific time zone.

Use Cisco Learning Credits for training!  This class is 4 CLCs.  Complete this form to register.

Register Now
Support Center 101 - WebEx for the IT Help Desk >
  • September 6, 2017 7:00 am
  • September 20, 2017 3:00 pm
  • October 4, 2017 7:00 am
  • October 18, 2017 3:00 pm
  • November 1, 2017 7:00 am

Support Center gives IT Help Desk agents a tool to remotely access a caller’s desktop to perform break/fix, transfer files and reboot. You’ll learn to manage up to 8 concurrent sessions and escalate callers to Level 2 support. You’ll explore setting up WebACD (live chat) with pre-populated responses and intelligent call routing to established queues. Length: 60 minutes.

Classes are Pacific time zone.

We accept Cisco Learning Credits!  This class is 3 CLCs.  Complete this form to register.

Register Now