Support Center 101 – WebEx for the IT Help Desk

Support Center gives IT Help Desk agents a tool to remotely access a caller’s desktop to perform break/fix, transfer files and reboot. You’ll learn to manage up to 8 concurrent sessions and escalate callers to Level 2 support. You’ll explore setting up WebACD (live chat) with pre-populated responses and intelligent call routing to established queues. Length: 60 minutes.

Classes are Pacific time zone.

We accept Cisco Learning Credits!  This class is 3 CLCs.  Complete this form to register.

Available Times: Cost QUANTITY
September 6, 7am $250.00 (USD)  
September 20, 3pm $250.00 (USD)  
October 4, 7am $250.00 (USD)  
October 18, 3pm $250.00 (USD)  
November 1, 7am $250.00 (USD)  

  • September 6, 2017
    7:00 am - 8:00 am
  • September 20, 2017
    3:00 pm - 4:00 pm
  • October 4, 2017
    7:00 am - 8:00 am
  • October 18, 2017
    3:00 pm - 4:00 pm
  • November 1, 2017
    7:00 am - 8:00 am