Support Center 101 – WebEx for the IT Help Desk

Support Center gives IT Help Desk agents a tool to remotely access a caller’s desktop to perform break/fix, transfer files and reboot. You’ll learn to manage up to 8 concurrent sessions and escalate callers to Level 2 support. You’ll explore setting up WebACD (live chat) with pre-populated responses and intelligent call routing to established queues. Length: 60 minutes.

Classes are Pacific time zone.

Available Times: Cost QUANTITY
April 12, 3pm $250.00 (USD)  
April 26, 7am $250.00 (USD)  
May 10, 3pm $250.00 (USD)  
May 24, 7am $250.00 (USD)  
June 07, 3pm $250.00 (USD)  

  • April 12, 2017
    3:00 pm - 4:00 pm
  • April 26, 2017
    7:00 am - 8:00 am
  • May 10, 2017
    3:00 pm - 4:00 pm
  • May 24, 2017
    7:00 am - 8:00 am
  • June 7, 2017
    3:00 pm - 4:00 pm