Support Center gives IT Help Desk agents a tool to remotely access a caller’s desktop to perform break/fix, transfer files and reboot. You’ll learn to manage up to 8 concurrent sessions and escalate callers to Level 2 support. You’ll explore setting up WebACD (live chat) with pre-populated responses and intelligent call routing to established queues. Length: 60 minutes.
Classes are Pacific time zone.
We accept Cisco Learning Credits! This class is 3 CLCs. Complete this form to register.
- December 13, 2017
3:00 pm - 4:00 pm