6 Steps to Accelerate Collaboration Technology Adoption

6 Steps to Accelerate Collaboration Technology Adoption

Organizations are under pressure to achieve timely, measurable results by improving communication, decision-making and productivity. It’s important to have knowledgeable guidance through the planning, implementation and adoption process of any technology.

 

What if there was a partner with a plan, a step-by-step process that could take off the pressure, deliver you measurable results as well as accelerate the implementation and adoption process of Webex?

Sound too good to be true? Not at all!

 

Adoption Acceleration Services from Meet Me In The Cloud (MMITC) are delivered through a proven methodology that drives adoption with measurable results. Our methodology includes a communications plan to drive awareness and aid change management, multi-modal training aimed to meet the varying ways people learn, as well as white glove service and consultation through the duration of the project. And all of this typically within 60 days.

 

So, what exactly does this 6-step process entail?

 

Step 1: Strategy Meeting

Everyone in management understands how important this first step is to the success of any adoption or implementation process. During this “kickoff meeting” we will do several things including a review of the on-boarding timeline, establish a weekly team meeting cadence, review what the project plan is, and determine who will have what roles and responsibilities throughout this process.

As a team, we will create SMART business goals and outcomes desired from your adoption of Webex including the Site Administration/Control Hub configuration and training. As many of you know, SMART goals must have a time frame and it is our goal and desire…our motivation…to get you fully and successfully functional in 60 days.

 

Step 2: Assessment & Preparation

During this step, we will take the time to double check and audit the Webex Site against our recommended set-up best practices, and suggest any needed changes. This is also the time that we will provide hands-on training to Webex service administrators. We will guide your admins on security, advise on costs & benefits of various configurations, as well as strategies for new user account structure for the best end user experience.

 

Step 3: Communications Review

At this point, we’ll have provided guidance on the actual communications end users will receive, and we’ll then confirm content and timing. We also help the focus of management and end users through customized training, posters, and materials. It is extremely important for the entire team to be aware and excited.

 

Step 4: End User Training

Just as the beginning is critical to the success of this implementation, so is this step. Your user groups need to know what they are doing prior to getting their hands on their new software. For this, we provide training in multiple formats to ensure we are learner-centric from on-demand video training, to virtual live training, and even on-site workshops!

 

Step 5: Metrics & Reporting

Now it’s time for the best (possibly nerdiest) part…Data Reports! At this point, we compare the SMART goals created in Step 1 to determine if we’ve met those goals or not. Our collaboration experts will review your users’ usage data and provide guidance and feedback on positive trends. If you have not met those goals yet, we will re-evaluate the best methods and strategy to achieve your desired outcomes and help you put that in place.

 

Step 6: Graduation to Cisco

Congratulations! You Did It! You have implemented, adopted, and are beginning to successfully utilize Webex as your new collaboration platform. It took less than 60 days to get to this point and if you read everything above, that is cause for celebration…that was work that will help you transform your business communications.

 

Why Meet Me In The Cloud?

We are a Cisco partner, a Cisco Lifecycle Advisor and a Cisco Business Learning Partner. The organization is staffed largely by former Cisco & channel partner employees with years of experience helping companies apply Webex capabilities to business & collaboration objectives. We have the knowledge, experience, and motivation to help you succeed and start attaining your own business’ goals with all that the Webex platform has to offer. We are here to help you increase your knowledge and utilize Webex to its fullest potential. Let us help get you where you want to be…together!

 

Business Communication Is Changing

Business Communication Is Changing

Business Communication is changing…we are in a world where phone calls and conference calls are becoming a thing of the past. Technology has been doing a very good job shrinking the world we live in. The question is…”is your company on board for the future of communication or are they sticking to their ‘it’s not broken, so don’t fix it’ mentality?”

Since The World Started Shrinking

Since the world started shrinking, thanks to technology, communication needs have become global. Your coworkers and clients are not necessarily in your backyard anymore unless your backyard is the rest of the world. And face to face doesn’t mean the same thing as it did ‘in the good ole days.’ So, what are the new ways of communication and why do you need to get on board with them?

 

Teams Are Changing

Teams are changing. It is not uncommon to have a five-person team made up of 5 different states or countries. Teams need to be able to work in a seamless, up-to-date, personable, and agile manner. Have you ever tried collaborating with someone you’ve never met, seen or talked to ‘face to face’? We tend to push ulterior motives or personalities onto people (that we don’t see ‘face to face’) which leads to divided cooperation which leads to decreased performance which leads to…well, you know the rest. There is no healthy company out there that would willingly admit to wanting those effects of faceless collaboration.

 

Our Sphere Of Influence Is Growing

Just as the world is shrinking, our sphere of influence is growing. We utilize email, social media, websites, Youtube, etc. where meeting in person is no longer required. While we no longer need to meet in person to make a business deal or sign a contract, your voice coming out of the weird triangle on the conference room table is not enough either.

People want more than that! We need to see you, connect with you, read your facial expressions. Now I can see you and your team right from my computer, phone or tablet with virtual collaboration.

 

So, what can virtual collaboration help you with?

  • Connecting with a business to make a deal…without having to get on an airplane – we can do that.
  • Collaborate between different floors without having to leave your office – we can do that.
  • Awkward silence on a conference call because no one knows who was going to talk next – we can solve that.
  • Collaborate across states or countries – we can do that.
  • Provide technical support to your customers anywhere – we can do that.
  • Informing the executive team or frontline sales wherever they are – we can do that.

This is the next step in technology innovation saving time and therefore money! Who wouldn’t be interested?!

Whether you are ready to get on board or you’re ‘sticking to your guns’, we are here to ensure you realize the full value of collaboration technology. Every business has different needs for collaboration…have you defined what yours are?

No matter, Meet Me In The Cloud can help with all of them.

 

Interested in learning more about adopting the needed collaboration technology for your company?

Join our webinar September 25th at 12pm CT/10am PT.

“The Customer Journey to Adopting Webex” Webinar

Presenters: Danny Servantez, Adoption Acceleration Lead & John Sayer, Collaboration Lead

Registration Link: https://meetmeinthecloud.webex.com/meetmeinthecloud/onstage/g.php?MTID=e574afe31c4368d0f3674625917ecdd01

Webinar On Demand: Webex Training Strategies for a Diverse Workforce

Webinar On Demand: Webex Training Strategies for a Diverse Workforce

Are you looking to improve your training strategy using Cisco Webex? Our latest webinar provided 3 ways to boost your training strategy. Hear from our Webex Experts about the varied learning styles of today’s diverse workforce and the need for a new and blended approach to technology training.

Presenters: Clare Davis, Training Manager and Susan McEvilly, Founder

Pin It on Pinterest