What is Customer Success Managed Services (CSMS)?
At Meet Me In The Cloud, our main goal is making the adoption of collaboration technologies as painless for you as possible. Companies often decide to buy new collaboration technology because our technological world is evolving quickly, but they usually lack the tools and knowledge to put it into place. That’s where we come in!
There are so many challenges associated with technology, people, and processes that stand in the way of getting your company from where it’s at, to where you want it to be. Our business model allows organizations to compete, grow, and achieve their business outcomes – all with the least amount of downtime and disruption. Let our attention to detail and efforts make your projects a success!
Starting Out or In the Middle?
Whether you just implemented your new collaboration technology or simply at any given point in the customer lifecycle, we want to be your partners and allies along the way. Our team of resourceful and passionate professionals make sure that everything goes as planned, with a focus on preparing and equipping your team members to adopt the change. We want to help you optimize and manage your technological environment for a more successful integration.
Our team is ready to help you expand into new markets, and our collaboration efforts are the key to this change. By partnering with MMITC, you stand to gain a competitive advantage over your competition. When you bundle your services with ours, you can accelerate your business opportunities.
In today’s digital world, superior customer experiences are a must. When you are a company that delivers this experience, it becomes a differentiator for you, and could translate into long term growth for your business. Our methodology combines technology with engagement to build value through the life-cycle of your customers.
At MMITC, we offer a 2-tier package system to achieve all of these bonuses, which includes the silver and gold packages. Both options help with the necessary areas to make the transition as seamless as possible. But there are some key differences between the two.
The differences between which package is best for you is determined by where your company is at – which is different for every company. In the silver package, your collaborations happen on a quarterly basis as well as the two trainings scheduled. On the other hand, the gold package allows for a monthly collaboration review as well as a virtual training. In addition to that, the gold package also provides onsite training and advisory sessions.
Both of these packages from MMITC, will get your company where it needs to go. You determine which road to take!
If you would like to learn more about our process, then contact the us at firstname.lastname@example.org.
Register for Our Next Webinar
Be sure to register for our next webinar:
Adoption is a Continuous Process – Webinar, 10/30 at 12 PM CT / 10 AM PT Presenter: John Sayer, Collaboration Lead
Register Here: https://mmitc.webex.com/mmitc/onstage/g.php?MTID=ec97bee55526883730917e303ce3606ee
Improve Productivity by Saving Time & Money
In today’s digital world, businesses and organizations are moving towards innovative technologies that save time, money, and improve overall productivity. But one factor that companies may not think to consider is how the benefits of new technology will be affected by the rate of adoption by employees and how long the adoption process takes.
The adoption process of technology within a company can be a lengthy undertaking. It takes time to learn a new system, and to integrate it within a company’s practices. Once deciding to move forward, companies are put under pressure to assimilate the new technology quickly and efficiently among the whole team.
How Do I Get an Attainable ROI?
If there are obstacles in the process of getting employees to adopt the new technology, then the business results could be negatively affected. In reality, there is no attainable ROI with technology investments for organizations. It is at a 67% adoption rate by employees where the start of the transformation happens for companies. This is the point that results and benefits can be tracked and quantified. But the question is, how can companies get to this point as quickly and efficiently as possible?
Retain Skilled Employees
Not only is rapid employee adoption of technology good for the business, but it is also good for employees and customers as well. To create a strong customer service experience, organizations need to entice skilled employees, and retain them. By minimizing the impact on employees through the transition process, as well as reinforcing them with the tools to do their jobs in the most efficient way, companies will be able to do just that.
There are a few tried and true methods in driving adoption among your employees. One of the main concerns may be the fact that they have been doing things the same way for a long time, and changing tried and true processes is never easy, especially if they don’t trust the new way of doing things. Demonstrating just how this new technology is going to help the workflow and make it more efficient is key to driving adoption among the workforce.
Track Metrics & Analytics
It is also important to track the metrics and analytics once the new technology is in place. Businesses have goals for productivity in mind when they implement a new process, and they should track the analytics for those goals once everything is in place. This will show how much things have improved since implementation.
Successful Adoption without Pressure or Complications
As mentioned earlier, implementing these new technologies among the whole team is no easy feat, and complications can arise along the way if there is no process to follow. Now what would you say if there was a way to take away all of the pressure and complications that come with integrating a new system?
The great news is that everyone here at MMITC is experienced in helping companies with collaboration adoption service. We are well known for accelerating the adoption process through our proven 6 step methodology, in 60 days or less. What does this mean for your business? Attainable and measurable results for your business in less time.
Have you heard about the benefits of professional adoption services with MMITC?
Meet Me In The Cloud’s 6 Steps to Accelerate Collaboration Technology Adoption is a strategic process that was designed to increase company communication, decision making, and productivity. This step by step process is user-friendly and easy to learn. Make sure to check out the 6 steps here.
MMITC is the only Cisco Channel Partner. We are certified Webex Meetings and Webex Lifecycle Advisors. The founder and most of the team are former Webex employees. So, we definitely know the in’s and out’s of these products. We geek out on Webex.
Our proven 6 step methodology covers all aspects of the deployment of the software.
Our focus is on the best practices around users. Having a communication plan, project plan and having flexible end-user training comes from years of experience working with thousands of Cisco Webex Meetings and Webex Teams customers.
We start with a strategic and professional project plan. We outline the milestones and steps associated with a successful Webex implementation process. Each phase is strategically placed and positioned with video and third-party integrations.
We provide flexible training options. Our services include custom, instructor-led, live, online training classes as well as three extensive libraries of custom video training modules. While it is encouraged to use Webex for learning Webex, we also deliver courses onsite at any location around the world.
More About What We Do
If you would like to learn more about what we do, make sure you register for our upcoming webinar. Register here.
This webinar is specifically designed to give you more information about being a Meet Me In The Cloud customer. Implementing new technology is apt to come with questions. What should I expect?…How long is this going to take?…and Where do I get started? are just some of the questions that are probably going through your minds.
The best people to answer those questions will be leading the webinar, Danny Servantez, our Acceleration Adoption Expert, and John Sayer, our Collaboration Lead. Both of these gentlemen are the ones you want when it comes to gathering information…they are the expert and lead for a reason.
So, what exactly will we be going over in the webinar?
Check out our 6 Steps to Accelerate Collaboration Technology Adoption blog to see the heart of our Customer Journey.
If you aren’t sure that collaboration technology is for you and your company, I’d invite you to check out how Communication is Changing.
Jump on this 30-minute webinar to see if Meet Me In The Cloud is the right fit for you, ask questions, and start your journey to implementing collaboration technology with us. You can always contact us sooner if you’re ready to get started now!
The Customer Journey to Adopting Webex – Webinar Click HERE to Register
9/25 at 12 PM CT / 10 AM PT
Presenters: Danny Servantez, Adoption Acceleration Lead, and John Sayer, Collaboration Lead
See you soon!
Organizations are under pressure to achieve timely, measurable results by improving communication, decision-making and productivity. It’s important to have knowledgeable guidance through the planning, implementation and adoption process of any technology.
What if there was a partner with a plan, a step-by-step process that could take off the pressure, deliver you measurable results as well as accelerate the implementation and adoption process of Webex?
Sound too good to be true? Not at all!
Adoption Acceleration Services from Meet Me In The Cloud (MMITC) are delivered through a proven methodology that drives adoption with measurable results. Our methodology includes a communications plan to drive awareness and aid change management, multi-modal training aimed to meet the varying ways people learn, as well as white glove service and consultation through the duration of the project. And all of this typically within 60 days.
So, what exactly does this 6-step process entail?
Step 1: Strategy Meeting
Everyone in management understands how important this first step is to the success of any adoption or implementation process. During this “kickoff meeting” we will do several things including a review of the on-boarding timeline, establish a weekly team meeting cadence, review what the project plan is, and determine who will have what roles and responsibilities throughout this process.
As a team, we will create SMART business goals and outcomes desired from your adoption of Webex including the Site Administration/Control Hub configuration and training. As many of you know, SMART goals must have a time frame and it is our goal and desire…our motivation…to get you fully and successfully functional in 60 days.
Step 2: Assessment & Preparation
During this step, we will take the time to double check and audit the Webex Site against our recommended set-up best practices, and suggest any needed changes. This is also the time that we will provide hands-on training to Webex service administrators. We will guide your admins on security, advise on costs & benefits of various configurations, as well as strategies for new user account structure for the best end user experience.
Step 3: Communications Review
At this point, we’ll have provided guidance on the actual communications end users will receive, and we’ll then confirm content and timing. We also help the focus of management and end users through customized training, posters, and materials. It is extremely important for the entire team to be aware and excited.
Step 4: End User Training
Just as the beginning is critical to the success of this implementation, so is this step. Your user groups need to know what they are doing prior to getting their hands on their new software. For this, we provide training in multiple formats to ensure we are learner-centric from on-demand video training, to virtual live training, and even on-site workshops!
Step 5: Metrics & Reporting
Now it’s time for the best (possibly nerdiest) part…Data Reports! At this point, we compare the SMART goals created in Step 1 to determine if we’ve met those goals or not. Our collaboration experts will review your users’ usage data and provide guidance and feedback on positive trends. If you have not met those goals yet, we will re-evaluate the best methods and strategy to achieve your desired outcomes and help you put that in place.
Step 6: Graduation to Cisco
Congratulations! You Did It! You have implemented, adopted, and are beginning to successfully utilize Webex as your new collaboration platform. It took less than 60 days to get to this point and if you read everything above, that is cause for celebration…that was work that will help you transform your business communications.
Why Meet Me In The Cloud?
We are a Cisco partner, a Cisco Lifecycle Advisor and a Cisco Business Learning Partner. The organization is staffed largely by former Cisco & channel partner employees with years of experience helping companies apply Webex capabilities to business & collaboration objectives. We have the knowledge, experience, and motivation to help you succeed and start attaining your own business’ goals with all that the Webex platform has to offer. We are here to help you increase your knowledge and utilize Webex to its fullest potential. Let us help get you where you want to be…together!
Business Communication is changing…we are in a world where phone calls and conference calls are becoming a thing of the past. Technology has been doing a very good job shrinking the world we live in. The question is…”is your company on board for the future of communication or are they sticking to their ‘it’s not broken, so don’t fix it’ mentality?”
Since The World Started Shrinking
Since the world started shrinking, thanks to technology, communication needs have become global. Your coworkers and clients are not necessarily in your backyard anymore unless your backyard is the rest of the world. And face to face doesn’t mean the same thing as it did ‘in the good ole days.’ So, what are the new ways of communication and why do you need to get on board with them?
Teams Are Changing
Teams are changing. It is not uncommon to have a five-person team made up of 5 different states or countries. Teams need to be able to work in a seamless, up-to-date, personable, and agile manner. Have you ever tried collaborating with someone you’ve never met, seen or talked to ‘face to face’? We tend to push ulterior motives or personalities onto people (that we don’t see ‘face to face’) which leads to divided cooperation which leads to decreased performance which leads to…well, you know the rest. There is no healthy company out there that would willingly admit to wanting those effects of faceless collaboration.
Our Sphere Of Influence Is Growing
Just as the world is shrinking, our sphere of influence is growing. We utilize email, social media, websites, Youtube, etc. where meeting in person is no longer required. While we no longer need to meet in person to make a business deal or sign a contract, your voice coming out of the weird triangle on the conference room table is not enough either.
People want more than that! We need to see you, connect with you, read your facial expressions. Now I can see you and your team right from my computer, phone or tablet with virtual collaboration.
So, what can virtual collaboration help you with?
- Connecting with a business to make a deal…without having to get on an airplane – we can do that.
- Collaborate between different floors without having to leave your office – we can do that.
- Awkward silence on a conference call because no one knows who was going to talk next – we can solve that.
- Collaborate across states or countries – we can do that.
- Provide technical support to your customers anywhere – we can do that.
- Informing the executive team or frontline sales wherever they are – we can do that.
This is the next step in technology innovation saving time and therefore money! Who wouldn’t be interested?!
Whether you are ready to get on board or you’re ‘sticking to your guns’, we are here to ensure you realize the full value of collaboration technology. Every business has different needs for collaboration…have you defined what yours are?
No matter, Meet Me In The Cloud can help with all of them.
Interested in learning more about adopting the needed collaboration technology for your company?
Join our webinar September 25th at 12pm CT/10am PT.
“The Customer Journey to Adopting Webex” Webinar
Presenters: Danny Servantez, Adoption Acceleration Lead & John Sayer, Collaboration Lead
Registration Link: https://meetmeinthecloud.webex.com/meetmeinthecloud/onstage/g.php?MTID=e574afe31c4368d0f3674625917ecdd01
Are you looking to improve your training strategy using Cisco Webex? Our latest webinar provided 3 ways to boost your training strategy. Hear from our Webex Experts about the varied learning styles of today’s diverse workforce and the need for a new and blended approach to technology training.
Presenters: Clare Davis, Training Manager and Susan McEvilly, Founder