By now you’ve probably read dozens of studies about ROI when implementing anything new to your business, and training is always mentioned as a key piece to success. I am a Training Manager with 20+ years of experience in training and content creation, and so I may shock you when I say that training should not be the largest piece of the project. Don’t get me wrong – training is important. It is very important, but…
There is so much that needs to be done before you get to training.
If we think of the full implementation of ROI as baking a pie, there are several things that need to be done. You need to decide on a recipe, gather your ingredients, prep and assemble them, get it in the oven, and let it cool down before you can enjoy what you’ve prepared. Let’s look at these individually.
The recipe is essentially the ROI project plan. You may have a tried-and-true recipe that you’ve used over the years, but have you considered how you’ll have to adjust it for the current circumstances? Understanding the adjustments that need to be made depending on the scope of the project is what can keep you from having to adjust timing and push deadlines later.
Key Question: Do you have an expert available to help you navigate the changes needed?
Managing the project and utilizing your project champions are the ingredients you gather. This is more than simply telling everyone their responsibilities; it’s making sure they have the tools and information they need to contribute to the success of the project. To keep the momentum, you must communicate at the right times.
Key Questions: Do you know the key times to communicate?
Do you know if you’ve given everyone the tools to succeed?
Have you let everyone know what to expect?
Prepping and assembling the ingredients is the installation and setup of what you are implementing. Although there are often generic instructions to follow, they may not fit your specific needs. If an element, or “ingredient”, is missing or broken those generic instructions may not have the adjustment or substitution you need to make.
Key Questions: Is it turning out as you expected?
Is there an expert available to suggest an alternative and prevent an adverse reaction?
It’s time to get your creation in the oven: the training. If you’ve done all the previous steps correctly, the training is the easy part. You’ve already planned, communicated, adjusted, and set expectations, so your team can take in the knowledge and accept best practices. If the previous steps weren’t completed, you run the risk of surprises and resistance.
Key Question: Is your team prepared to switch gears and make adjustments this late in the project if needed?
The Cool Down
The cool down is the usage of the ROI and the associated metrics. Now it’s time to continue the emphasis on utilizing what you’ve implemented.
Key Questions: Do you have a plan in place, or are you relying on your people to do as you’ve asked without any further follow-up?
Have you defined what success looks like?
And finally, it’s time to enjoy your ROI!
Throughout this article, I’ve asked you several key questions. If you haven’t been able to answer every question in this article as Yes! with 100% confidence, consider utilizing experts in usage and adoption.
Every successful chef has a team to help them, and you should too.
The Ferrari of Online Collaboration: Cisco Webex
Most of us can remember back to our teenage years when we first started learning how to drive: popping the clutch all the way through the high school parking lot, sitting at the left turn lane waiting for the perfect moment to turn, watching mom attempt to use the non-existent break in the floorboard of her minivan. We found ourselves behind the wheel of heavy and powerful machinery with absolutely no clue how to make it go, stop, turn, or reverse… and certainly no idea how to parallel park.
So, for our parents, it was a no-brainer. They hired a local driver’s ed company to show us the ins and outs of driving. We weren’t left alone to figure out how to drive this powerful tool all over town on our own. We had a guide. Someone who had already been there, figured out all the loopholes, and knew all the tricks to driving well and using the car to get us wherever we wanted to go.
So… where do you want to go?
Driver’s Training for Your Company
Meet Me In The Cloud wants to help guide your company wherever it wants to go and we want to show you how to utilize the powerful tools of Cisco Webex to accomplish that. Through our 6 step methodology, we are ready to guide you through the process of learning to “drive” one of the most powerful tools in business: Cisco Webex.
Prius or Ferrari… How Much Power Can You Handle?
But for most of your employees, using Cisco is not like learning to drive a Prius. Cisco has so many tools to offer and so many products to choose from that it is the Ferrari of online collaboration tools. With the much anticipated Room Panorama and Desk Pro coming out in 2020, online collaboration is definitely getting an upgrade. And your collaborative community wants to drive those virtual cross-table communications at top speed and feel the rush of instant and effective communication. They want to know how to utilize the software, set up a meeting, join a collaboration, find notes and information on the other attendees.
But they are afraid that they’ll accidentally “pop the clutch” in the middle of a meeting!
And, they aren’t alone in feeling that way. 85% of participants in online collaborations frequently experience issues with online meetings and 42% feel frustrated because they can’t easily join an online meeting . This is the equivalent to popping the clutch in a Ferrari!
Confidence in What You’re “Driving”
But no need to experience that moment – with Meet Me In The Cloud’s Cisco certified Webex Lifecycle Advisors, we can walk you and your collaborators through our 6 step methodology to make sure every one of your stakeholders knows how to drive that Ferrari… and how to drive it fast.
Don’t let this Ferrari of collaboration go to waste by letting it sit collecting dust in the garage because no one knows how to drive it. Drive fast… but don’t take chances: partner with Meet Me In The Cloud and watch your collaborative community discover what they are truly capable of.
Who Are We? Let’s Meet the Team!
At Meet Me In The Cloud, our goal is to make the adoption of collaboration technologies as easy and painless as possible. To do this, we have a team of professionals to walk alongside you as you adopt new technology.
Who is Donna Wyvill?
Let me introduce you to Donna Wyvill, our Implementation and Training Manager at Meet Me In The Cloud. She has been in the Education and Telepresence industry for over 20 years, and it’s her wide and varied experience with online training that makes her the perfect person to take care of the needs of MMITC clients.
As part of Implementation and Training, Donna delivers online coaching with the goal to help people be comfortable with change in technology and be able to use all the tools available to them that can make their job easier and more productive. She uses her knowledge of tech support, training, and content development to develop and maintain written, video, and live courses from End-Users to Technical Certifications.
How Meet Me in the Cloud & Donna Met
With her experience in both the education and the telepresence world, Donna has moved through a myriad of positions ranging from telemarketer, to support representative, to management, to customer success team. That’s why she’s the best to know what our all our clients need, no matter where they are on their digital transformation journey.
It was her sister who set Donna on her path to Meet Me In The Cloud. Previously, Donna had been working for Pearson Education, helping schools learn and use the company’s software. When her sister started her own company, she had a position that would utilize Donna’s talents in the Telepresence industry, and so Donna made the transition. When that work was complete, several colleagues encouraged Donna to apply to work with us at Meet Me In The Cloud.
The relationships that she’s developed over the years and now continues to foster at Meet Me In the Cloud, are what have helped her to grow, not only her knowledge, but also to grow on a personal level. They have shown her the opportunities to pursue and coached her along the way. In essence, those relationships have guided Donna to where she is now with us at Meet Me In The Cloud. When working with Donna, it is evident that she loves what she does and the people she works with. It’s her personal touch and connection that really makes the difference.
Donna is More…
Donna spends much of her personal time baking and creating stained glass art, and admittedly, she loves a good cheese plate as a go-to snack. Her favorite restaurant is Fin’s Eatery and Spirits in New Baltimore, Michigan – every meal she’s had there has been a winner! Donna enjoys spending time with her favorite person: her husband and hopes to visit Ireland again.
Aside from her work at Meet Me In the Cloud, Donna is passionate about human rights and believes that “everyone deserves to be treated with respect and treated equally.” Donna brings this respect and her own fun personality when she works with our Meet Me In The Cloud clients – our partners and allies in the digital space.
Cisco Partner Summit
Cisco is committed to making a positive impact on our environment and surrounding communities. One of the ways that Cisco does this is through its Global events, in this instance, Cisco Partner Summit. One of the most valuable aspects of Cisco Partner Summit is the opportunity to learn, explore and connect with Cisco’s executives and industry thought-leaders and other Cisco Partners.
MMITC’s Vision & Purpose at Partner Summit
While there are many opportunities for Cisco Partners at the Summit, the greatest part is the knowledge gained on the latest of Cisco’s strategy and solutions that empower our, Meet Me In The Cloud’s, main focus…you, the customer!
Everything we do here at MMITC aligns with the Partner Summit, being that we are the Leader in collaboration adoption technology. We have a proven 6 step methodology that allows us to get your company fully adopted in less than 60 days.
We are driven in all our decision-making by one thing…is this best for our customer? From start to finish, our focus is on you! We are excited to attend Cisco Partner Summit so that we can strengthen our mission statement: to make the adoption of collaboration technologies as easy and painless as possible [for our customers].
MMITC’s Agenda & Goals at Partner Summit
We will be attending several different sessions and are excited to unleash our clients’ potential with Cisco products through ROI and a stress-free meeting experience. Some of the sessions we are excited to learn from include:
- Aligning to Our Customers – Here we will hear the vision, new releases, and how Cisco will be supporting the partner community for 2020…here we come!
- Decoding the Future – Have you ever wondered where the future is headed for consumers?
We have and we want to be there, leading the way and helping our consumers understand and incorporate those major technology shifts that are coming and changing how they do business.
- Unleash Your Potential – Most people only change their habits, routines, and life in reaction to a crisis. How can we create transformational change in the absence of crisis, unleash our true potential and achieve peak performance together?
- Own Your Edge – “Hello Future”! Along with welcoming the future with excitement and anticipation, we will strengthen what we already know gives us that unique edge to deliver exceptional customer outcomes for you!
- Together We Win with CX Lifecycle – Lifecycle is our largest joint opportunity to deliver transformational value for our shared customers. We will see the vision and foundational commitments that were created to make this successful.
Utilizing Partner Summit for Your Future
We are a fun company to work with that Guarantees Flex Adoption by 60% within all our engagements. We achieve this by tailoring our sessions around our clients’ company environments and work-styles with our multiple ways of training, IE virtual or boots on ground.
Felix Odigie and Jeff Gallagher will be on-site to have one-on-one meetings if you have questions on how MMITC can help you realize a ROI with collaboration technology adoption. Contact us to set up a time to meet! We’d love to partner with you to get you and your company fully adopted as quickly and painlessly as possible!
Be sure to check out our LinkedIn and Twitter to follow Felix and Jeff on their amazing Summit Journey!
Why does my company need to be 508 compliant?
Did you know that on average there are 13.2 million people in this world who have a disability?
Section 508 of the U.S. Workforce Rehabilitation Act is meant to protect these individuals, and it mandates that websites and information technology be accessible to those with disabilities. This means developing a website that can be used by people with limited vision, deafness, seizure disorders, and other disabilities.
All companies would be wise to comply with the amendment, simply because it is the right thing to do! Those who choose to ignore the accessibility needs of their clients and co-workers are risking isolating these individuals, and limiting their own productivity and results in a way that is simply unjustifiable in today’s day and age.
One of the greatest things about the world we live in today, is the fact that technology allows us to communicate with team members and clients around the world. This means we should be mindful of disabled individuals, and put protocols in place to comply with Section 508.\
Cisco Webex Is 508 Compliant
Fortunately, Cisco Webex Meetings comes with features that allow you to be 508 compliant during your live meetings.
Features for the Hearing Impaired
By using the Multimedia Viewer with a real-time closed captioning product, you can have have the Presenter’s words show as text. To access this, go to the top Menu and select Share > Multimedia. Then just enter the URL provided by your closed captioning provider and click ok.
Or, for another option, you can use the Share Video feature to allow a sign-language professional to translate during the meeting.
Cisco Webex Meetings also allows you to enable closed captions. For those using Windows, you can do this by going to the Meeting Menu, choosing Options, and checking Enable Closed captioning. For Mac users, go to the Webex Meetings menu, select Preferences, select tools, and check Enable Closed Captioning.
To designate a participant to transcribe during the meeting, select the participants name on the participants panel, and select Change Role To > Closed Captionist.
Create Transcript Recordings
Did you know that Cisco Webex Meetings also conveniently has a feature that allows you to create a transcript for your recording? With select versions WBS33 and WBS39, you have the option to automatically create these transcripts. Site administrators also have the option to turn this on for either everyone, specific individuals, and the option to let them turn it on and off themselves.
To enable transcript recording, sign in to your Webex Site Administration and click Common Site Settings > Options. Then, go to Site Options and check the box that fits your needs.
When enabling this option for specific users, you can go to the User Management tab and click Edit User. From here, you can find the name of the person you are looking for and click on their name. Click on Privileges, and in the General section you can click Create recording transcripts for all of this user’s MP4 recordings.
There are many features within Cisco Webex that allows your company to follow the law and stay 508 compliant. Technology is changing how we communicate and work with all people. Your goal is not to isolate but be mindful and aware of your employee and/or client’s needs.
What is Customer Success Managed Services (CSMS)?
At Meet Me In The Cloud, our main goal is making the adoption of collaboration technologies as painless for you as possible. Companies often decide to buy new collaboration technology because our technological world is evolving quickly, but they usually lack the tools and knowledge to put it into place. That’s where we come in!
There are so many challenges associated with technology, people, and processes that stand in the way of getting your company from where it’s at, to where you want it to be. Our business model allows organizations to compete, grow, and achieve their business outcomes – all with the least amount of downtime and disruption. Let our attention to detail and efforts make your projects a success!
Starting Out or In the Middle?
Whether you just implemented your new collaboration technology or simply at any given point in the customer lifecycle, we want to be your partners and allies along the way. Our team of resourceful and passionate professionals make sure that everything goes as planned, with a focus on preparing and equipping your team members to adopt the change. We want to help you optimize and manage your technological environment for a more successful integration.
Our team is ready to help you expand into new markets, and our collaboration efforts are the key to this change. By partnering with MMITC, you stand to gain a competitive advantage over your competition. When you bundle your services with ours, you can accelerate your business opportunities.
In today’s digital world, superior customer experiences are a must. When you are a company that delivers this experience, it becomes a differentiator for you, and could translate into long term growth for your business. Our methodology combines technology with engagement to build value through the life-cycle of your customers.
At MMITC, we offer a 2-tier package system to achieve all of these bonuses, which includes the silver and gold packages. Both options help with the necessary areas to make the transition as seamless as possible. But there are some key differences between the two.
The differences between which package is best for you is determined by where your company is at – which is different for every company. In the silver package, your collaborations happen on a quarterly basis as well as the two trainings scheduled. On the other hand, the gold package allows for a monthly collaboration review as well as a virtual training. In addition to that, the gold package also provides onsite training and advisory sessions.
Both of these packages from MMITC, will get your company where it needs to go. You determine which road to take!
If you would like to learn more about our process, then contact the us at firstname.lastname@example.org.
Register for Our Next Webinar
Be sure to register for our next webinar:
Adoption is a Continuous Process – Webinar, 10/30 at 12 PM CT / 10 AM PT Presenter: John Sayer, Collaboration Lead
Register Here: https://mmitc.webex.com/mmitc/onstage/g.php?MTID=ec97bee55526883730917e303ce3606ee