I Don’t Need an Expert…I Can Do It!
One of the first signs of being a full-fledged adult was to try to take care of our “adult problems” without calling in mom or dad to help fix it.
If the sink disposal broke, then we’d think “I don’t want to call a plumber just for that! I’ll fix it myself!” Or if the car was making a funny sound, then we’d hop on YouTube and find a random video and attempt to play mechanic on the most expensive piece of machinery we own.
But we found ourselves removing the entire sink disposal without any clue of how to get the thing back in. Or we put all the pieces back together in the engine of our car only to discover that we have an “extra” bolt still in our hand.
And we ended up having to call the professionals anyway and now the problem is even bigger than it was in the first place!
Stick to Your Area of Expertise
Occasionally in the pursuit of business, we do the same thing:
We try to do things on our own that are entirely out of our area of expertise.
Sometimes we find ourselves in over our heads and an instructional YouTube video isn’t going to get us out of it. And the same thing goes for adopting a new program or software into your company culture.
When adopting Cisco Webex, it can be tempting to want to try your own adoption methodology. We get it. I mean, how hard can it be to plug in a video conferencing and online meeting product and just get to it? Right?
While the Cisco Webex products are amazing and ultimately easy to use, that first round of training and implementation can be a bit of a hurdle.
Common Problem #1
Your company might find themselves attempting to implement your own training approach but it might not be successful simply because it might be a bigger job than expected or you might run into some unforeseen complication.
Solution: Meet Me In The Cloud has a proven 6-Step Adoption Methodology which will take all the strain off of you as your company goes through the training process.
Common Problem #2
Perhaps you purchased the Flex Plan with Cisco but you aren’t entirely sure what is included or even how to use those features. You know that you bought meeting, team collaboration, calling, and contact center services but what exactly should those features look like implemented into your company?
Solution: Meet Me In The Cloud conducts a discovery process to analyze use cases and then we tailor the training to the needs of your unique users.
Common Problem #3
A Webex Events plan is certainly one of the most impressive components that Cisco has to offer companies who are looking to reach employees and sales prospects across the country or around the world without travel and venue expenses, but it’s amazing capabilities can at times be perceived as difficult to implement.
Solution: Meet Me In The Cloud offers a series of training sessions for each feature for all levels of knowledge workers.
Because at Meet Me In the Cloud – we have learned one thing is for certain: trying to understand the Cisco products, train, implement, and follow-up is not something that you want to DIY. You and your company deserve customized training and adoption: that one-size fits all is very rarely the best approach.
Get in touch with us to avoid these 3 common problems, so you can achieve your desired business outcomes faster with Meet Me In The Cloud.
“Why are we even learning this stuff?”
“We are never going to use any of this in real life.”
“What is the POINT?”
“I already know all of this.”
Those are the words that every high school teacher, for all of time, has heard over and over again. Those are words that you might have said at some point in your own high school career. And despite the fact that some of us had exceptional teachers in high school, we don’t necessarily remember everything they taught us and very rarely did we implement what we did learn. And that’s because…
Training someone how to do something doesn’t guarantee that they will ever actually implement that knowledge.
That same idea follows when we’re talking about training the end-users in your organization to adopt collaboration technology. You can have the best of the best trainers in the world come in, but if there isn’t someone there alongside them to help them implement the product into their daily work life, then it could be for nothing.
There is a difference between Training and Adoption.
Training is just one part of the adoption process. You need a holistic approach to adoption, like our proven 6 Step Methodology, that includes training, communication, and discovery.
Have you ever seen a new program or approach implemented in the corporate space, only to be met with resistance and apathy? Sure! We’ve all seen that, and most of us have had to endure it at some point. That’s because
The culture created around the implementation of a new tool is the key element of a successful adoption.
How you approach weaving a new approach, program, or tool into your organization can be the ‘make it’ or ‘break it’ factor. You want the end-users in your company to embrace the tool instead of throwing in the towel.
At Meet Me In The Cloud, when it comes to adoption services,
- collaboration tools are used by people, so we ensure that the adoption plan accounts for how people do their daily jobs.
- your corporate culture to make sure that you are hearing about your tools and working in the most effective ways
- tailoring your company’s training makes sure that users are being trained in the most relevant ways based on specific user stories from your organization
- the implementation of a short term rollout or long term onboarding with our Adoption Service and we develop a customized plan based on your pacing expectations
- streamlining and removing obstacles for your new collaboration tool and how to decommission older tools when needed
Meet Me In The Cloud’s certified Webex Lifecycle Advisors understand that your organization is unique and a one-size-fits-all approach to training doesn’t yield the end results you desire. We understand that demo’s and basic trainings are simply not sufficient to drive adoption because ultimately it doesn’t help the new tool become relevant to your end users.
What will we do for you?
Following our 6 Step Methodology, we will go through the discovery process with you, train your administration, and develop a plan based on use cases from your own company. Then, we will champion the early adopter training phase which will be conducted prior to full enterprise rollout. The roll out will be approached with our multimodal training sessions: short sessions, onsite trainings, longer specific targeted sessions, and training collateral development.
While we implement the customized plan, you will watch your company’s culture shift into enthusiastically embracing the new Cisco Webex tool as part of their daily work routine while creating a digital collaboration space that truly makes your company’s communication effective and efficient.
Remote Work Preparations
As COVID-19 (commonly known as Coronavirus) is spreading across the globe, you have surely seen headlines of companies asking (or requiring!) their employees to work remotely from home.
It’s happening all over the globe – Shell has all its Singapore-based staff staying home, and Twitter is strongly encouraging the same for all its employees!
You’ve also likely seen headlines about how we’re entering a grand work-from-home experiment. Companies like Cisco, Zoom, and Microsoft are touting their collaboration tools to keep your business moving, even while your employees might be working away from their physical offices.
Benefits & Growth
And it’s true – we live in a time where a variety of cutting-edge collaboration platforms are available on the market and all with well-documented benefits to adopting them in your workforce:
Benefits of utilizing virtual collaboration:
- Cost Savings
- Better engagement
- More agile collaboration
- Keeping Everyone Safe
Responding to Change
However, it is underappreciated how hard driving adoption to utilize those collaboration tools can be. We, as humans, don’t always respond well to change…as evident by the response to COVID-19.
For folks who are accustomed to heading into the office every day and doing things the way they’ve always been done in the past, working remotely with a brand-new suite of software can be an abrupt and difficult change! Even if it isn’t a brand-new software, most employees will have a difficult time adjusting without adding the “unused” collaboration tools to the mix.
At the end of the day, you can deploy the shiniest new collaboration tools, but if your end users aren’t adopting them, it’s hard to realize the return on your investment or even keep your company’s train moving forward.
Real People, Real Solutions
At MMITC, we understand that collaboration tools are used by real people – and we have experience and expertise in connecting those people with the new ways of working.
We’ve already noticed an influx for virtual collaboration users to understand how their new tools can transform the way they work, even amidst the uncertainty we are all experiencing. Meet Me in The Cloud’s services can support your company’s needs every step along your collaboration journey from the initial adoption and beyond.
MMITC Services that can help:
- Adoption Acceleration Services – New to Virtual Collaboration?
- Optimization Services – Currently utilizing collaboration tools but need some fine-tuning?
- Custom Training Services – Use Cases/Departmental/Service specific trainings
- Virtual Event Assist Services – Town Halls, All Hands Meetings
Meet Me In The Cloud is a technology adoption firm delivering services and solutions that activate the usage of workplace technologies to implement, increase and improve daily operations.
Our methodology ensures:
- We understand your business
- We engage your people
- We deliver a multi-modal training plan made to fit so your business and people
- You get the most out of your investment
If you have questions or would like to schedule a consultation, please Contact Us with a message, or give us a call at 1-866-221-3221 Ext. 1
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By now you’ve probably read dozens of studies about ROI when implementing anything new to your business, and training is always mentioned as a key piece to success. I am a Training Manager with 20+ years of experience in training and content creation, and so I may shock you when I say that training should not be the largest piece of the project. Don’t get me wrong – training is important. It is very important, but…
There is so much that needs to be done before you get to training.
If we think of the full implementation of ROI as baking a pie, there are several things that need to be done. You need to decide on a recipe, gather your ingredients, prep and assemble them, get it in the oven, and let it cool down before you can enjoy what you’ve prepared. Let’s look at these individually.
The recipe is essentially the ROI project plan. You may have a tried-and-true recipe that you’ve used over the years, but have you considered how you’ll have to adjust it for the current circumstances? Understanding the adjustments that need to be made depending on the scope of the project is what can keep you from having to adjust timing and push deadlines later.
Key Question: Do you have an expert available to help you navigate the changes needed?
Managing the project and utilizing your project champions are the ingredients you gather. This is more than simply telling everyone their responsibilities; it’s making sure they have the tools and information they need to contribute to the success of the project. To keep the momentum, you must communicate at the right times.
Key Questions: Do you know the key times to communicate?
Do you know if you’ve given everyone the tools to succeed?
Have you let everyone know what to expect?
Prepping and assembling the ingredients is the installation and setup of what you are implementing. Although there are often generic instructions to follow, they may not fit your specific needs. If an element, or “ingredient”, is missing or broken those generic instructions may not have the adjustment or substitution you need to make.
Key Questions: Is it turning out as you expected?
Is there an expert available to suggest an alternative and prevent an adverse reaction?
It’s time to get your creation in the oven: the training. If you’ve done all the previous steps correctly, the training is the easy part. You’ve already planned, communicated, adjusted, and set expectations, so your team can take in the knowledge and accept best practices. If the previous steps weren’t completed, you run the risk of surprises and resistance.
Key Question: Is your team prepared to switch gears and make adjustments this late in the project if needed?
The Cool Down
The cool down is the usage of the ROI and the associated metrics. Now it’s time to continue the emphasis on utilizing what you’ve implemented.
Key Questions: Do you have a plan in place, or are you relying on your people to do as you’ve asked without any further follow-up?
Have you defined what success looks like?
And finally, it’s time to enjoy your ROI!
Throughout this article, I’ve asked you several key questions. If you haven’t been able to answer every question in this article as Yes! with 100% confidence, consider utilizing experts in usage and adoption.
Every successful chef has a team to help them, and you should too.
The Ferrari of Online Collaboration: Cisco Webex
Most of us can remember back to our teenage years when we first started learning how to drive: popping the clutch all the way through the high school parking lot, sitting at the left turn lane waiting for the perfect moment to turn, watching mom attempt to use the non-existent break in the floorboard of her minivan. We found ourselves behind the wheel of heavy and powerful machinery with absolutely no clue how to make it go, stop, turn, or reverse… and certainly no idea how to parallel park.
So, for our parents, it was a no-brainer. They hired a local driver’s ed company to show us the ins and outs of driving. We weren’t left alone to figure out how to drive this powerful tool all over town on our own. We had a guide. Someone who had already been there, figured out all the loopholes, and knew all the tricks to driving well and using the car to get us wherever we wanted to go.
So… where do you want to go?
Driver’s Training for Your Company
Meet Me In The Cloud wants to help guide your company wherever it wants to go and we want to show you how to utilize the powerful tools of Cisco Webex to accomplish that. Through our 6 step methodology, we are ready to guide you through the process of learning to “drive” one of the most powerful tools in business: Cisco Webex.
Prius or Ferrari… How Much Power Can You Handle?
But for most of your employees, using Cisco is not like learning to drive a Prius. Cisco has so many tools to offer and so many products to choose from that it is the Ferrari of online collaboration tools. With the much anticipated Room Panorama and Desk Pro coming out in 2020, online collaboration is definitely getting an upgrade. And your collaborative community wants to drive those virtual cross-table communications at top speed and feel the rush of instant and effective communication. They want to know how to utilize the software, set up a meeting, join a collaboration, find notes and information on the other attendees.
But they are afraid that they’ll accidentally “pop the clutch” in the middle of a meeting!
And, they aren’t alone in feeling that way. 85% of participants in online collaborations frequently experience issues with online meetings and 42% feel frustrated because they can’t easily join an online meeting . This is the equivalent to popping the clutch in a Ferrari!
Confidence in What You’re “Driving”
But no need to experience that moment – with Meet Me In The Cloud’s Cisco certified Webex Lifecycle Advisors, we can walk you and your collaborators through our 6 step methodology to make sure every one of your stakeholders knows how to drive that Ferrari… and how to drive it fast.
Don’t let this Ferrari of collaboration go to waste by letting it sit collecting dust in the garage because no one knows how to drive it. Drive fast… but don’t take chances: partner with Meet Me In The Cloud and watch your collaborative community discover what they are truly capable of.
Who Are We? Let’s Meet the Team!
At Meet Me In The Cloud, our goal is to make the adoption of collaboration technologies as easy and painless as possible. To do this, we have a team of professionals to walk alongside you as you adopt new technology.
Who is Donna Wyvill?
Let me introduce you to Donna Wyvill, our Implementation and Training Manager at Meet Me In The Cloud. She has been in the Education and Telepresence industry for over 20 years, and it’s her wide and varied experience with online training that makes her the perfect person to take care of the needs of MMITC clients.
As part of Implementation and Training, Donna delivers online coaching with the goal to help people be comfortable with change in technology and be able to use all the tools available to them that can make their job easier and more productive. She uses her knowledge of tech support, training, and content development to develop and maintain written, video, and live courses from End-Users to Technical Certifications.
How Meet Me in the Cloud & Donna Met
With her experience in both the education and the telepresence world, Donna has moved through a myriad of positions ranging from telemarketer, to support representative, to management, to customer success team. That’s why she’s the best to know what our all our clients need, no matter where they are on their digital transformation journey.
It was her sister who set Donna on her path to Meet Me In The Cloud. Previously, Donna had been working for Pearson Education, helping schools learn and use the company’s software. When her sister started her own company, she had a position that would utilize Donna’s talents in the Telepresence industry, and so Donna made the transition. When that work was complete, several colleagues encouraged Donna to apply to work with us at Meet Me In The Cloud.
The relationships that she’s developed over the years and now continues to foster at Meet Me In the Cloud, are what have helped her to grow, not only her knowledge, but also to grow on a personal level. They have shown her the opportunities to pursue and coached her along the way. In essence, those relationships have guided Donna to where she is now with us at Meet Me In The Cloud. When working with Donna, it is evident that she loves what she does and the people she works with. It’s her personal touch and connection that really makes the difference.
Donna is More…
Donna spends much of her personal time baking and creating stained glass art, and admittedly, she loves a good cheese plate as a go-to snack. Her favorite restaurant is Fin’s Eatery and Spirits in New Baltimore, Michigan – every meal she’s had there has been a winner! Donna enjoys spending time with her favorite person: her husband and hopes to visit Ireland again.
Aside from her work at Meet Me In the Cloud, Donna is passionate about human rights and believes that “everyone deserves to be treated with respect and treated equally.” Donna brings this respect and her own fun personality when she works with our Meet Me In The Cloud clients – our partners and allies in the digital space.