Meet The Team: Donna Wyvill

Meet The Team: Donna Wyvill

Who Are We? Let’s Meet the Team!

At Meet Me In The Cloud, our goal is to make the adoption of collaboration technologies as easy and painless as possible. To do this, we have a team of professionals to walk alongside you as you adopt new technology.

 

Who is Donna Wyvill?

Let me introduce you to Donna Wyvill, our Implementation and Training Manager at Meet Me In The Cloud. She has been in the Education and Telepresence industry for over 20 years, and it’s her wide and varied experience with online training that makes her the perfect person to take care of the needs of MMITC clients.

As part of Implementation and Training, Donna delivers online coaching with the goal to help people be comfortable with change in technology and be able to use all the tools available to them that can make their job easier and more productive. She uses her knowledge of tech support, training, and content development to develop and maintain written, video, and live courses from End-Users to Technical Certifications.

 

How Meet Me in the Cloud & Donna Met

With her experience in both the education and the telepresence world, Donna has moved through a myriad of positions ranging from telemarketer, to support representative, to management, to customer success team. That’s why she’s the best to know what our all our clients need, no matter where they are on their digital transformation journey.

It was her sister who set Donna on her path to Meet Me In The Cloud. Previously, Donna had been working for Pearson Education, helping schools learn and use the company’s software. When her sister started her own company, she had a position that would utilize Donna’s talents in the Telepresence industry, and so Donna made the transition. When that work was complete, several colleagues encouraged Donna to apply to work with us at Meet Me In The Cloud.

The relationships that she’s developed over the years and now continues to foster at Meet Me In the Cloud, are what have helped her to grow, not only her knowledge, but also to grow on a personal level. They have shown her the opportunities to pursue and coached her along the way. In essence, those relationships have guided Donna to where she is now with us at Meet Me In The Cloud. When working with Donna, it is evident that she loves what she does and the people she works with. It’s her personal touch and connection that really makes the difference.

 

Donna is More…

Donna spends much of her personal time baking and creating stained glass art, and admittedly, she loves a good cheese plate as a go-to snack. Her favorite restaurant is Fin’s Eatery and Spirits in New Baltimore, Michigan – every meal she’s had there has been a winner! Donna enjoys spending time with her favorite person: her husband and hopes to visit Ireland again.

Aside from her work at Meet Me In the Cloud, Donna is passionate about human rights and believes that “everyone deserves to be treated with respect and treated equally.” Donna brings this respect and her own fun personality when she works with our Meet Me In The Cloud clients – our partners and allies in the digital space.

Being a Customer Experience Specialized Partner

Being a Customer Experience Specialized Partner

Did you know Meet Me In The Cloud is a Customer Experience Specialized Partner?

It’s true! But you are probably asking…What exactly does that even mean? Well, let me explain!

 

It’s all about the Customer Experience

Cisco selects a special group of partner companies to train, certify, and authorize to ensure its customers realize the full value of Cisco technologies through the Customer Experience.

That means Meet Me In the Cloud’s focus is on customer success. We do this by having the right people, tools, processes, and infrastructure to support our customers through the lifecycle of your adopted technology.

“By 2020, customer experience will overtake price and product as the key brand differentiator.”
Customers 2020: A Progress Report, Walker Information

Our #1 priority is ensuring customer’s adoption success. This is what motivates us to guarantee adoption for all our customers and we do this by being a Customer Experience Specialist.

 

Do You Want a Return on Your Technology Investment?

We WANT you to have an ROI on your technology investment and we want you to have it within the same quarter! To help with this, we offer services to support the 3 main aspects of the customer experience: purchase, expansion, and renewal. Check out some of the benefits of utilizing our services here.

Utilizing a Customer Experience Specialized Partner, such as us, allows that ROI to become a reality rather than a hypothetical expectation. Because we are driven by your technology adoption success, we value your experience with us.

We don’t want you to be just a customer. We work hard to make you a loyal client that has the luxury of being able to trust in us and our ability to get you fully and successfully adopted within the first 60 days.

 

Together, We Partner Better

Find out more about how we support you through those 3 different areas of your customer experience by attending our upcoming Webinar on Wednesday, November 20th. Our sales team has all the answers you are seeking.

Jump on this 30-minute webinar to see if Meet Me In The Cloud is the right fit for you, ask questions, and start your journey to implementing collaboration technology with us. You can always contact us sooner if you’re ready to get started now!

 

Customer Experience Specialized Partner: Partnering Better Together – Webinar
Click Here to REGISTER

11/20 @ 12 PM CT/ 10 AM PT

Presenters: Dave Aiken – VP of Sales & Business Development; Jeff Gallagher – Director of Sales

 

Jeff and I look forward to seeing you for a “round-table” Q&A that is all about what we can do for you and how we can help you realize that once hypothetical expectation of an ROI for technology adoption.

See you there!
Dave Aiken

Meet Me In The Cloud at Cisco Partner Summit

Meet Me In The Cloud at Cisco Partner Summit

Cisco Partner Summit

Cisco is committed to making a positive impact on our environment and surrounding communities. One of the ways that Cisco does this is through its Global events, in this instance, Cisco Partner Summit. One of the most valuable aspects of Cisco Partner Summit is the opportunity to learn, explore and connect with Cisco’s executives and industry thought-leaders and other Cisco Partners.

MMITC’s Vision & Purpose at Partner Summit

While there are many opportunities for Cisco Partners at the Summit, the greatest part is the knowledge gained on the latest of Cisco’s strategy and solutions that empower our, Meet Me In The Cloud’s, main focus…you, the customer!

Everything we do here at MMITC aligns with the Partner Summit, being that we are the Leader in collaboration adoption technology. We have a proven 6 step methodology that allows us to get your company fully adopted in less than 60 days.

We are driven in all our decision-making by one thing…is this best for our customer? From start to finish, our focus is on you! We are excited to attend Cisco Partner Summit so that we can strengthen our mission statement: to make the adoption of collaboration technologies as easy and painless as possible [for our customers].

MMITC’s Agenda & Goals at Partner Summit

We will be attending several different sessions and are excited to unleash our clients’ potential with Cisco products through ROI and a stress-free meeting experience. Some of the sessions we are excited to learn from include:

  • Aligning to Our Customers – Here we will hear the vision, new releases, and how Cisco will be supporting the partner community for 2020…here we come!
  • Decoding the Future – Have you ever wondered where the future is headed for consumers?
    We have and we want to be there, leading the way and helping our consumers understand and incorporate those major technology shifts that are coming and changing how they do business.
  • Unleash Your Potential – Most people only change their habits, routines, and life in reaction to a crisis. How can we create transformational change in the absence of crisis, unleash our true potential and achieve peak performance together?
  • Own Your Edge – “Hello Future”! Along with welcoming the future with excitement and anticipation, we will strengthen what we already know gives us that unique edge to deliver exceptional customer outcomes for you!
  • Together We Win with CX Lifecycle – Lifecycle is our largest joint opportunity to deliver transformational value for our shared customers. We will see the vision and foundational commitments that were created to make this successful.

Utilizing Partner Summit for Your Future

We are a fun company to work with that Guarantees Flex Adoption by 60% within all our engagements. We achieve this by tailoring our sessions around our clients’ company environments and work-styles with our multiple ways of training, IE virtual or boots on ground.

Felix Odigie and Jeff Gallagher will be on-site to have one-on-one meetings if you have questions on how MMITC can help you realize a ROI with collaboration technology adoption. Contact us to set up a time to meet! We’d love to partner with you to get you and your company fully adopted as quickly and painlessly as possible!

Be sure to check out our LinkedIn and Twitter to follow Felix and Jeff on their amazing Summit Journey!

Is Your Company 508 Compliant?

Is Your Company 508 Compliant?

Why does my company need to be 508 compliant?

Did you know that on average there are 13.2 million people in this world who have a disability?

Section 508 of the U.S. Workforce Rehabilitation Act is meant to protect these individuals, and it mandates that websites and information technology be accessible to those with disabilities. This means developing a website that can be used by people with limited vision, deafness, seizure disorders, and other disabilities.

All companies would be wise to comply with the amendment, simply because it is the right thing to do! Those who choose to ignore the accessibility needs of their clients and co-workers are risking isolating these individuals, and limiting their own productivity and results in a way that is simply unjustifiable in today’s day and age.

One of the greatest things about the world we live in today, is the fact that technology allows us to communicate with team members and clients around the world. This means we should be mindful of disabled individuals, and put protocols in place to comply with Section 508.\

 

Cisco Webex Is 508 Compliant

Fortunately, Cisco Webex Meetings comes with features that allow you to be 508 compliant during your live meetings.

Features for the Hearing Impaired

By using the Multimedia Viewer with a real-time closed captioning product, you can have have the Presenter’s words show as text. To access this, go to the top Menu and select Share > Multimedia. Then just enter the URL provided by your closed captioning provider and click ok.

Or, for another option, you can use the Share Video feature to allow a sign-language professional to translate during the meeting.

Cisco Webex Meetings also allows you to enable closed captions. For those using Windows, you can do this by going to the Meeting Menu, choosing Options, and checking Enable Closed captioning. For Mac users, go to the Webex Meetings menu, select Preferences, select tools, and check Enable Closed Captioning.

To designate a participant to transcribe during the meeting, select the participants name on the participants panel, and select Change Role To > Closed Captionist.

 

Create Transcript Recordings

Did you know that Cisco Webex Meetings also conveniently has a feature that allows you to create a transcript for your recording? With select versions WBS33 and WBS39, you have the option to automatically create these transcripts. Site administrators also have the option to turn this on for either everyone, specific individuals, and the option to let them turn it on and off themselves.

To enable transcript recording, sign in to your Webex Site Administration and click Common Site Settings > Options. Then, go to Site Options and check the box that fits your needs.
When enabling this option for specific users, you can go to the User Management tab and click Edit User. From here, you can find the name of the person you are looking for and click on their name. Click on Privileges, and in the General section you can click Create recording transcripts for all of this user’s MP4 recordings.

 

There are many features within Cisco Webex that allows your company to follow the law and stay 508 compliant. Technology is changing how we communicate and work with all people. Your goal is not to isolate but be mindful and aware of your employee and/or client’s needs.

Techniques for Improving Communications with Multicultural Teams

Techniques for Improving Communications with Multicultural Teams

Techniques for Improving Communications with Multicultural Teams

Because Communication is Changing, chances are you work with people from other cultures.  This may be at work, school, or in your personal life, and can range from the casual interaction with an ethnic restaurant to working on a team comprised of people from many countries and cultures, some of them in the next room, and some of them on the other side of the world.  Given the diverse backgrounds of teams and the likelihood that teams will be even more diverse in the future, how can we take advantage of their benefits and overcome their shortcomings?

Diversity

Teams composed of people with a variety of backgrounds are in theory good.  These backgrounds bring diverse experiences and opinions that are less apt to agree to groupthink decisions and look at solving problems from multiple angles.

There is a bias to look at any problem through the eyes of your own culture.  Most Americans never think much about how people live in other cultures and even what is happening in other countries.  American media is focused on how events and actions affect Americans, and much less on why these people do what they do in the first place.

Techniques for Improving Communications

Virtual Collaboration

Many multicultural teams exist when members are spread across the world, and team members only communicate virtually.  Some effective virtual team meeting techniques include the use of laptop webcams and meeting room video equipment, sharing information like documents and presentations, and using attendance information to get input from everyone.  Some multicultural teams have found it is useful to meet in person at or near the beginning of the project to establish a relationship for communications.

Visual Communication

Various studies have determined that from 50 to 70% of communication is visual.  Also, you can tell if someone is paying attention or multitasking.  Looking at others during a meeting can improve meeting efficiency and can reduce meeting times by 10-15%. Who doesn’t want shorter meetings?

Utilize Common Words

When communicating in multicultural teams it is important to avoid idioms and slang words that are hard to translate and whose meanings may be vague or change often.  Keeping your language to commonly used words can improve the comprehension of everyone.

Flexibility & Understanding

Other multicultural team issues have been observed as a result of globalization.  Rigid team management from Western Europe must be mollified to work effectively with team members in Southeast Asia, and foreign factory managers in Brazil have had to accommodate mid-day breaks and flexible meeting times.  Managers need to have an extra level of understanding working with multicultural teams.

Find Common Ground

Do not assume that people have different agendas just because they are from different cultures.  Try to find at least one thing you have in common with others on the team and build on it.  Trust will grow through common interests and goals.  This way everyone in the boat will start rowing in the same direction at the same time, the boat will go farther and faster, and you will be managing a very successful multicultural team!

What is Customer Success Managed Services (CSMS)?

What is Customer Success Managed Services (CSMS)?

What is Customer Success Managed Services (CSMS)?

At Meet Me In The Cloud, our main goal is making the adoption of collaboration technologies as painless for you as possible. Companies often decide to buy new collaboration technology because our technological world is evolving quickly, but they usually lack the tools and knowledge to put it into place. That’s where we come in!

There are so many challenges associated with technology, people, and processes that stand in the way of getting your company from where it’s at, to where you want it to be. Our business model allows organizations to compete, grow, and achieve their business outcomes – all with the least amount of downtime and disruption. Let our attention to detail and efforts make your projects a success!

 

Starting Out or In the Middle?

Whether you just implemented your new collaboration technology or simply at any given point in the customer lifecycle, we want to be your partners and allies along the way. Our team of resourceful and passionate professionals make sure that everything goes as planned, with a focus on preparing and equipping your team members to adopt the change. We want to help you optimize and manage your technological environment for a more successful integration.

Our team is ready to help you expand into new markets, and our collaboration efforts are the key to this change. By partnering with MMITC, you stand to gain a competitive advantage over your competition. When you bundle your services with ours, you can accelerate your business opportunities.

 

White-Gloved Service

In today’s digital world, superior customer experiences are a must. When you are a company that delivers this experience, it becomes a differentiator for you, and could translate into long term growth for your business. Our methodology combines technology with engagement to build value through the life-cycle of your customers.

At MMITC, we offer a 2-tier package system to achieve all of these bonuses, which includes the silver and gold packages. Both options help with the necessary areas to make the transition as seamless as possible. But there are some key differences between the two.

The differences between which package is best for you is determined by where your company is at – which is different for every company. In the silver package, your collaborations happen on a quarterly basis as well as the two trainings scheduled. On the other hand, the gold package allows for a monthly collaboration review as well as a virtual training. In addition to that, the gold package also provides onsite training and advisory sessions.

Both of these packages from MMITC, will get your company where it needs to go. You determine which road to take!

If you would like to learn more about our process, then contact the us at sales@meetmeinthecloud.com.

 

Register for Our Next Webinar

Be sure to register for our next webinar:
Adoption is a Continuous Process – Webinar, 10/30 at 12 PM CT / 10 AM PT Presenter: John Sayer, Collaboration Lead

Register Here: https://mmitc.webex.com/mmitc/onstage/g.php?MTID=ec97bee55526883730917e303ce3606ee

 

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