Why Your Agency Needs Webex for Government Adoption  A collaboration adoption plan significantly and quickly improves teamwork.

Why Your Agency Needs Webex for Government Adoption
A collaboration adoption plan significantly and quickly improves teamwork.

“Do more with less” is a common mantra in government today. Demands on agencies grow both externally from citizens who expect instant answers as well as managers who have to juggle a growing array of directives. New technology sometimes sits underutilized simply because employees do not know how to use it. The right training program empowers employees, so they take full advantage of solutions, like Cisco’s Webex for Government – the single cloud-based FedRAMP authorized solution

Collaboration has taken new forms as technology advances. In the past, agencies relied on face-to-face interactions to exchange information with citizens, co-workers, and partners. The pandemic boosted the use of virtual communication systems, like Webex for Government. In fact, the worldwide Unified Communications & Collaboration (UC&C) market grew 26.7% year over year and 6.6% quarter over quarter to reach $12.2 billion in the third quarter of 2020, according to International Data Corporation. Here are some reasons why your agency needs to push for full adoption with Webex for Government.

Close the Skills Gap

Agencies struggle to keep up with seemingly non-stop technology advancements.  83% of organizations have a skills gap, according to the Association for Talent Development’s (ATD) Public Policy Advisory Group.

Closing the gap requires expertise that agencies do not have.  They are experienced in the services they deliver but not adoption and training of new technology. To fill the void, they need a firm that specializes in these services rather than a vendor offering training simply as a side service.

Organizations specializing in adoption services know that it takes more than just training – it includes understanding an organization’s mission and how to build collaboration that maximizes productivity.   They know that expert training involves more than just walking users through a manual. They take the time to understand your department, culture, and people. They develop processes that identify your needs and craft a unique training plan. They tailor their approach to your workflow and rely on proven best practices to close the gap between the current state and desired level of usage. Speed is important in the current rapidly evolving environment, and they will have your employees working more productively in a few months.

Debunk the Training Myth

One myth is training is needed only when a new solution is deployed. Such work does help employees get off to a good start, but training improves performance no matter what stage of a deployment you are in. In most cases, individuals work with only a subset of the solution and are not aware of other features that improve their efficiency. Training closes that chasm.  With the new Webex for Government solution, existing agencies using Webex have new tools accessible to them.  A plan to adopt and optimize the solutions brings increased satisfaction with end-users and reduces calls to IT for support. 

The right adoption program ensures that agencies maximize their technology investments and meet department objectives.

Take Advantage of our New FedRAMP Program Offering

Meet with our team so that we can understand the business opportunities and challenges your organization is currently faced with.  We ask questions, we listen, and we focus on the culture of your organization.  We realize that your employees are vastly different in the way they approach the adoption of the technologies they leverage every day.

Please contact Linda Ross at this link to set up your FedRAMP Discovery Call!

What Back-to-School Can Teach Us About E-Learning

What Back-to-School Can Teach Us About E-Learning

As we send our children back to school (from K to college-age), we are acutely aware of how different Back-to-School 2020 will be. Many schools and workplaces that had planned (near the beginning of the summer) to be back to pre-COVID operations by now are slowly migrating some or all of their functions to a more permanent, virtual home.

Melanie Kitchen, in an interview with Cult of Pedagogy – a business sharing insights for preparing and supporting teachers and educators – said of this new virtual schooling: “All of these things that are really good practices can still be done virtually. It just might look a little different.”

So what does this new virtual learning landscape look like? According to Kitchen, there are two areas of focus: instructional design and community building/communication. For the sake of this piece, we’ll be looking at how certain back-to-school preparations can help you, your staff, and your business transition more smoothly to more permanent e-learning and virtual operations opportunities.

Instructional Design

The first and biggest takeaway from this new era in e-learning is that educational content needs to be simplified and slowed down. This means asking some big questions like: What knowledge is essential? Are there concepts or learning tools that can be harnessed over multiple content areas of online education or virtual office procedures? Having access to streamlined e-learning resources can not only help any student learn faster and build confidence but stripping away the excess can often mean the information learned is kept and used for much longer.

Ease of Use and Multimodality

Secondly, Kitchen says, instructions should be “easy to find, explicit, and multimodal.” But what does that mean? For teachers, it means creating user-friendly projects and assignments that take into account the added difficulty of finding help and project materials in each student’s vastly different home environment.

For businesses looking to educate their staff? This means sharing access to these materials in easily accessible places on your VPN or intranet networks. It also means embracing a flexible and multimodal educational platform: your staff of learners has just as much variety in learning styles as a kindergarten classroom, so you must make sure there are resources like videos, written instructions, or tutorials that cater to those differences.

Facilitate Feedback

Kitchen also talks about the importance of giving feedback over grades, since each student’s home learning environment is unique. But since number and letter grades aren’t a major part of on-the-job education, let’s narrow that focus to this phrase, “Good feedback is a necessity”. If you want your staff to learn how to master a new technological platform or virtual process fully, giving good feedback on their performance is critical to helping them (and you) see where the pitfalls and tricky spots are so you can address and alleviate them efficiently.

Rethink Your Meeting Schedule and Strategy

Lastly in instructional design, Kitchen talks about how synchronous activities like face-to-face (or Zoom) meeting times should only be used for active learning. That means rethinking those “meetings that could’ve been emails”. Save the screen time for items that are of the utmost importance and let your virtual collaboration tools do the rest.

Community Building & Communication

Leave Time for Acclimation

Kitchen’s first order of business during back-to-school is a fundamental and often-overlooked directive, and that’s to take time to acclimate your students to this new normal, with a heavy emphasis on making sure they get comfortable with the technology assets before jumping into educational content.

The same is applicable to your staff of students. Having the ability to familiarize themselves with the technology before being expected to perform all of their job duties within it often makes for less stress and easier adoption.

Give Your Staff Agency in Communication

It is also important to offer multimodal communication in tandem with multimodal educational tools. This gives your staff some agency in choosing where and how to best communicate with peers, superiors, and outside clientele if applicable. 

Virtual learning is a luxury that has quickly become a necessity. Take a look at Meet Me In The Cloud’s catalog of e-learning offerings. For all of our online educational solutions, click here.

Pin It on Pinterest