Meet The Team: Donna Wyvill

Meet The Team: Donna Wyvill

Who Are We? Let’s Meet the Team!

At Meet Me In The Cloud, our goal is to make the adoption of collaboration technologies as easy and painless as possible. To do this, we have a team of professionals to walk alongside you as you adopt new technology.

 

Who is Donna Wyvill?

Let me introduce you to Donna Wyvill, our Implementation and Training Manager at Meet Me In The Cloud. She has been in the Education and Telepresence industry for over 20 years, and it’s her wide and varied experience with online training that makes her the perfect person to take care of the needs of MMITC clients.

As part of Implementation and Training, Donna delivers online coaching with the goal to help people be comfortable with change in technology and be able to use all the tools available to them that can make their job easier and more productive. She uses her knowledge of tech support, training, and content development to develop and maintain written, video, and live courses from End-Users to Technical Certifications.

 

How Meet Me in the Cloud & Donna Met

With her experience in both the education and the telepresence world, Donna has moved through a myriad of positions ranging from telemarketer, to support representative, to management, to customer success team. That’s why she’s the best to know what our all our clients need, no matter where they are on their digital transformation journey.

It was her sister who set Donna on her path to Meet Me In The Cloud. Previously, Donna had been working for Pearson Education, helping schools learn and use the company’s software. When her sister started her own company, she had a position that would utilize Donna’s talents in the Telepresence industry, and so Donna made the transition. When that work was complete, several colleagues encouraged Donna to apply to work with us at Meet Me In The Cloud.

The relationships that she’s developed over the years and now continues to foster at Meet Me In the Cloud, are what have helped her to grow, not only her knowledge, but also to grow on a personal level. They have shown her the opportunities to pursue and coached her along the way. In essence, those relationships have guided Donna to where she is now with us at Meet Me In The Cloud. When working with Donna, it is evident that she loves what she does and the people she works with. It’s her personal touch and connection that really makes the difference.

 

Donna is More…

Donna spends much of her personal time baking and creating stained glass art, and admittedly, she loves a good cheese plate as a go-to snack. Her favorite restaurant is Fin’s Eatery and Spirits in New Baltimore, Michigan – every meal she’s had there has been a winner! Donna enjoys spending time with her favorite person: her husband and hopes to visit Ireland again.

Aside from her work at Meet Me In the Cloud, Donna is passionate about human rights and believes that “everyone deserves to be treated with respect and treated equally.” Donna brings this respect and her own fun personality when she works with our Meet Me In The Cloud clients – our partners and allies in the digital space.

Is Your Company 508 Compliant?

Is Your Company 508 Compliant?

Why does my company need to be 508 compliant?

Did you know that on average there are 13.2 million people in this world who have a disability?

Section 508 of the U.S. Workforce Rehabilitation Act is meant to protect these individuals, and it mandates that websites and information technology be accessible to those with disabilities. This means developing a website that can be used by people with limited vision, deafness, seizure disorders, and other disabilities.

All companies would be wise to comply with the amendment, simply because it is the right thing to do! Those who choose to ignore the accessibility needs of their clients and co-workers are risking isolating these individuals, and limiting their own productivity and results in a way that is simply unjustifiable in today’s day and age.

One of the greatest things about the world we live in today, is the fact that technology allows us to communicate with team members and clients around the world. This means we should be mindful of disabled individuals, and put protocols in place to comply with Section 508.\

 

Cisco Webex Is 508 Compliant

Fortunately, Cisco Webex Meetings comes with features that allow you to be 508 compliant during your live meetings.

Features for the Hearing Impaired

By using the Multimedia Viewer with a real-time closed captioning product, you can have have the Presenter’s words show as text. To access this, go to the top Menu and select Share > Multimedia. Then just enter the URL provided by your closed captioning provider and click ok.

Or, for another option, you can use the Share Video feature to allow a sign-language professional to translate during the meeting.

Cisco Webex Meetings also allows you to enable closed captions. For those using Windows, you can do this by going to the Meeting Menu, choosing Options, and checking Enable Closed captioning. For Mac users, go to the Webex Meetings menu, select Preferences, select tools, and check Enable Closed Captioning.

To designate a participant to transcribe during the meeting, select the participants name on the participants panel, and select Change Role To > Closed Captionist.

 

Create Transcript Recordings

Did you know that Cisco Webex Meetings also conveniently has a feature that allows you to create a transcript for your recording? With select versions WBS33 and WBS39, you have the option to automatically create these transcripts. Site administrators also have the option to turn this on for either everyone, specific individuals, and the option to let them turn it on and off themselves.

To enable transcript recording, sign in to your Webex Site Administration and click Common Site Settings > Options. Then, go to Site Options and check the box that fits your needs.
When enabling this option for specific users, you can go to the User Management tab and click Edit User. From here, you can find the name of the person you are looking for and click on their name. Click on Privileges, and in the General section you can click Create recording transcripts for all of this user’s MP4 recordings.

 

There are many features within Cisco Webex that allows your company to follow the law and stay 508 compliant. Technology is changing how we communicate and work with all people. Your goal is not to isolate but be mindful and aware of your employee and/or client’s needs.

What is Customer Success Managed Services (CSMS)?

What is Customer Success Managed Services (CSMS)?

What is Customer Success Managed Services (CSMS)?

At Meet Me In The Cloud, our main goal is making the adoption of collaboration technologies as painless for you as possible. Companies often decide to buy new collaboration technology because our technological world is evolving quickly, but they usually lack the tools and knowledge to put it into place. That’s where we come in!

There are so many challenges associated with technology, people, and processes that stand in the way of getting your company from where it’s at, to where you want it to be. Our business model allows organizations to compete, grow, and achieve their business outcomes – all with the least amount of downtime and disruption. Let our attention to detail and efforts make your projects a success!

 

Starting Out or In the Middle?

Whether you just implemented your new collaboration technology or simply at any given point in the customer lifecycle, we want to be your partners and allies along the way. Our team of resourceful and passionate professionals make sure that everything goes as planned, with a focus on preparing and equipping your team members to adopt the change. We want to help you optimize and manage your technological environment for a more successful integration.

Our team is ready to help you expand into new markets, and our collaboration efforts are the key to this change. By partnering with MMITC, you stand to gain a competitive advantage over your competition. When you bundle your services with ours, you can accelerate your business opportunities.

 

White-Gloved Service

In today’s digital world, superior customer experiences are a must. When you are a company that delivers this experience, it becomes a differentiator for you, and could translate into long term growth for your business. Our methodology combines technology with engagement to build value through the life-cycle of your customers.

At MMITC, we offer a 2-tier package system to achieve all of these bonuses, which includes the silver and gold packages. Both options help with the necessary areas to make the transition as seamless as possible. But there are some key differences between the two.

The differences between which package is best for you is determined by where your company is at – which is different for every company. In the silver package, your collaborations happen on a quarterly basis as well as the two trainings scheduled. On the other hand, the gold package allows for a monthly collaboration review as well as a virtual training. In addition to that, the gold package also provides onsite training and advisory sessions.

Both of these packages from MMITC, will get your company where it needs to go. You determine which road to take!

If you would like to learn more about our process, then contact the us at sales@meetmeinthecloud.com.

 

Register for Our Next Webinar

Be sure to register for our next webinar:
Adoption is a Continuous Process – Webinar, 10/30 at 12 PM CT / 10 AM PT Presenter: John Sayer, Collaboration Lead

Register Here: https://mmitc.webex.com/mmitc/onstage/g.php?MTID=ec97bee55526883730917e303ce3606ee

 

Adoption is the Real ROI for Technology

Adoption is the Real ROI for Technology

Improve Productivity by Saving Time & Money

In today’s digital world, businesses and organizations are moving towards innovative technologies that save time, money, and improve overall productivity. But one factor that companies may not think to consider is how the benefits of new technology will be affected by the rate of adoption by employees and how long the adoption process takes.

The adoption process of technology within a company can be a lengthy undertaking. It takes time to learn a new system, and to integrate it within a company’s practices. Once deciding to move forward, companies are put under pressure to assimilate the new technology quickly and efficiently among the whole team.

How Do I Get an Attainable ROI?

If there are obstacles in the process of getting employees to adopt the new technology, then the business results could be negatively affected. In reality, there is no attainable ROI with technology investments for organizations. It is at a 67% adoption rate by employees where the start of the transformation happens for companies. This is the point that results and benefits can be tracked and quantified. But the question is, how can companies get to this point as quickly and efficiently as possible?

Retain Skilled Employees

Not only is rapid employee adoption of technology good for the business, but it is also good for employees and customers as well. To create a strong customer service experience, organizations need to entice skilled employees, and retain them. By minimizing the impact on employees through the transition process, as well as reinforcing them with the tools to do their jobs in the most efficient way, companies will be able to do just that.

Demonstrate Improvements

There are a few tried and true methods in driving adoption among your employees. One of the main concerns may be the fact that they have been doing things the same way for a long time, and changing tried and true processes is never easy, especially if they don’t trust the new way of doing things. Demonstrating just how this new technology is going to help the workflow and make it more efficient is key to driving adoption among the workforce.

Track Metrics & Analytics

It is also important to track the metrics and analytics once the new technology is in place. Businesses have goals for productivity in mind when they implement a new process, and they should track the analytics for those goals once everything is in place. This will show how much things have improved since implementation.

Successful Adoption without Pressure or Complications

As mentioned earlier, implementing these new technologies among the whole team is no easy feat, and complications can arise along the way if there is no process to follow. Now what would you say if there was a way to take away all of the pressure and complications that come with integrating a new system?

The great news is that everyone here at MMITC is experienced in helping companies with collaboration adoption service. We are well known for accelerating the adoption process through our proven 6 step methodology, in 60 days or less. What does this mean for your business? Attainable and measurable results for your business in less time.

Benefits of Professional Adoption Services

Benefits of Professional Adoption Services

Have you heard about the benefits of professional adoption services with MMITC?

Meet Me In The Cloud’s 6 Steps to Accelerate Collaboration Technology Adoption is a strategic process that was designed to increase company communication, decision making, and productivity. This step by step process is user-friendly and easy to learn. Make sure to check out the 6 steps here.

MMITC is the only Cisco Channel Partner. We are certified Webex Meetings and Webex Lifecycle Advisors. The founder and most of the team are former Webex employees. So, we definitely know the in’s and out’s of these products. We geek out on Webex.

The Benefits

Our proven 6 step methodology covers all aspects of the deployment of the software.

Our focus is on the best practices around users. Having a communication plan, project plan and having flexible end-user training comes from years of experience working with thousands of Cisco Webex Meetings and Webex Teams customers.

We start with a strategic and professional project plan. We outline the milestones and steps associated with a successful Webex implementation process. Each phase is strategically placed and positioned with video and third-party integrations.

We provide flexible training options. Our services include custom, instructor-led, live, online training classes as well as three extensive libraries of custom video training modules. While it is encouraged to use Webex for learning Webex, we also deliver courses onsite at any location around the world.

More About What We Do

If you would like to learn more about what we do, make sure you register for our upcoming webinar. Register here.

This webinar is specifically designed to give you more information about being a Meet Me In The Cloud customer. Implementing new technology is apt to come with questions. What should I expect?…How long is this going to take?…and Where do I get started? are just some of the questions that are probably going through your minds.

The best people to answer those questions will be leading the webinar, Danny Servantez, our Acceleration Adoption Expert, and John Sayer, our Collaboration Lead. Both of these gentlemen are the ones you want when it comes to gathering information…they are the expert and lead for a reason.

So, what exactly will we be going over in the webinar?

Check out our 6 Steps to Accelerate Collaboration Technology Adoption blog to see the heart of our Customer Journey.

If you aren’t sure that collaboration technology is for you and your company, I’d invite you to check out how Communication is Changing.

Jump on this 30-minute webinar to see if Meet Me In The Cloud is the right fit for you, ask questions, and start your journey to implementing collaboration technology with us. You can always contact us sooner if you’re ready to get started now!

The Customer Journey to Adopting Webex – Webinar  Click HERE to Register

9/25 at 12 PM CT / 10 AM PT

Presenters: Danny Servantez, Adoption Acceleration Lead, and John Sayer, Collaboration Lead

See you soon!
John Sayer

Pin It on Pinterest