At Meet Me In The Cloud, we’ve been an entirely remote company for 10 years, and so we know all the ways to make working from home productive, enjoyable, and collaborative. And during these challenging times, it helps to create a positive connection between your traditional work experience and your new work-from-home life.
So here are our 8 Quick Tips and Tricks from those who live the remote life year-round:
Have a schedule
1. Establish a start time and a finish time.
Set those boundaries with your boss and your family. You don’t have to work 24/7 simply because your office is now in your living room.
2. Kids at home? Anticipate a few disruptions!
It’s okay, everyone else has kids at home too. And when you think about those disruptions, it’s not really that different from when Donna comes by your office every morning and wants to tell you about her online internet date!
3. Plan Breaks.
You are not 100% your job – make sure you take a break for meals, for exercise, for sanity. Especially if you now have kids at home that are also needing to do schoolwork – make sure you give yourself a few breaks to check in on them and make sure they are progressing.
4. Don’t Interrupt!
There will be times during the day when you need to video or phone conference calls and you will not want to be interrupted. Be very clear about the cues that you will use to indicate to your family when those times are: a shut door, headset is on, a red colored piece of paper at the entrance of your workspace, etc.
Prepare for the Day
5. Get Yourself Ready.
It’s easy to just roll out of bed and make the 30 second “commute” to your new work-station, but it doesn’t give you the same fresh start to the day that you usually experience. Take a shower, put on your business casual clothes, and do your hair. You’ll look the part and you’ll feel the part.
6. Eat Breakfast – It’s The Most Important Meal Of The Day!
Before your scheduled day starts, take a bit of time to have a calm cup of coffee and eat a bagel to get yourself completely ready. This way you won’t find yourself halfway through the morning starving and taking it out on everyone else in that virtual meeting!
7. Prep Your Workspace.
Clean up the area of any extra stuff from the day before, make sure you have the tools you need to get your work done (phone, chargers, pen, paper, etc.), and check to make sure your internet is working.
Take Care Of Yourself
8. Don’t Forget To Take Time for Self-Care!
Probably the most important tip! Working from home can start to have a “hermit” feel to it, so take some time during the day to take a break and experience life! Take a walk (keep that six feet distance though!), do some yoga, read a magazine on the porch, play a ball game with your kids. Do something to give yourself balance!
Please feel free to reach out to us and we can help you and your team find a perfect balance between traditional and work from home experiences!
Take a minute and think back to the days of cameras that required actual rolls of film.
You remember the drill… you took a picture, and then had to wait for weeks until you’d finished the roll of film, gotten it developed, and then picked it up only to realize that you didn’t even remember taking half of the pictures!
Or maybe you can recall watching your mom print out photos at the Kodak store and then spend her weekend hours carefully arranging them in a photo book. If she was feeling really over the top, maybe she even added in a little caption to go with it or wrote who each person was on the back of the photo in her fluid cursive.
Now, we look forward to the notification from Facebook or TimeHop that shows us what we posted two, three, five, or even ten years ago. That moment or that picture that we’d completely forgotten about pops up.
And those memories can be really encouraging and nostalgic.
- Maybe you’ve lost 100 pounds since that picture someone snagged of you at the family reunion.
- Maybe you were imagining what it would be like to drop everything and move across the world to another country – and you made it happen!
- Maybe you thought back in 2009 that you were at the top of your game, but now you look at your life, job, or family and things are even better than you dreamed.
Better Than Ever…
And that’s exactly what we have seen with Cisco Webex! Recently, we were looking back at our “corporate memories” and rediscovered this news release. Back in 2009, Cisco was glowing over the reports from their Teleworker Survey which revealed that “telecommuting significantly increased employee productivity, work-life flexibility, and job satisfaction”.
Employees raved about higher productivity, improved timeliness, increased collaboration abilities, improvements in overall work quality. Not to mention an improved quality of life and the connection of telecommuting with their overall satisfaction in their job.
And that was in 2009!
The benefits of productivity and efficiency are even more relevant in today’s corporate space. According to an international study by flexible workspace leader International Workplace Group,
50% of employees globally are working outside of their main office
headquarters for at least 2.5 days a week.
Best Is Yet To Come…
That’s a significant amount of teleworking! And it’s because with companies like Cisco Webex providing the right collaboration tools, and Meet Me In The Cloud ready to train, adopt, and support end-users, there is nothing to stop the great work of flexible workspaces and teleworking.
But don’t get stuck in the past and just be satisfied with what you were offering your clients and your employees back in 2009 or 2015 or even just a few months ago! Keep progressing the collaborative journey for your company.
Get in touch with us and our Adoption Services, move out of the past,
and let Meet Me In The Cloud help you transform how your employees work!
“Why are we even learning this stuff?”
“We are never going to use any of this in real life.”
“What is the POINT?”
“I already know all of this.”
Those are the words that every high school teacher, for all of time, has heard over and over again. Those are words that you might have said at some point in your own high school career. And despite the fact that some of us had exceptional teachers in high school, we don’t necessarily remember everything they taught us and very rarely did we implement what we did learn. And that’s because…
Training someone how to do something doesn’t guarantee that they will ever actually implement that knowledge.
That same idea follows when we’re talking about training the end-users in your organization to adopt collaboration technology. You can have the best of the best trainers in the world come in, but if there isn’t someone there alongside them to help them implement the product into their daily work life, then it could be for nothing.
There is a difference between Training and Adoption.
Training is just one part of the adoption process. You need a holistic approach to adoption, like our proven 6 Step Methodology, that includes training, communication, and discovery.
Have you ever seen a new program or approach implemented in the corporate space, only to be met with resistance and apathy? Sure! We’ve all seen that, and most of us have had to endure it at some point. That’s because
The culture created around the implementation of a new tool is the key element of a successful adoption.
How you approach weaving a new approach, program, or tool into your organization can be the ‘make it’ or ‘break it’ factor. You want the end-users in your company to embrace the tool instead of throwing in the towel.
At Meet Me In The Cloud, when it comes to adoption services,
- collaboration tools are used by people, so we ensure that the adoption plan accounts for how people do their daily jobs.
- your corporate culture to make sure that you are hearing about your tools and working in the most effective ways
- tailoring your company’s training makes sure that users are being trained in the most relevant ways based on specific user stories from your organization
- the implementation of a short term rollout or long term onboarding with our Adoption Service and we develop a customized plan based on your pacing expectations
- streamlining and removing obstacles for your new collaboration tool and how to decommission older tools when needed
Meet Me In The Cloud’s certified Webex Lifecycle Advisors understand that your organization is unique and a one-size-fits-all approach to training doesn’t yield the end results you desire. We understand that demo’s and basic trainings are simply not sufficient to drive adoption because ultimately it doesn’t help the new tool become relevant to your end users.
What will we do for you?
Following our 6 Step Methodology, we will go through the discovery process with you, train your administration, and develop a plan based on use cases from your own company. Then, we will champion the early adopter training phase which will be conducted prior to full enterprise rollout. The roll out will be approached with our multimodal training sessions: short sessions, onsite trainings, longer specific targeted sessions, and training collateral development.
While we implement the customized plan, you will watch your company’s culture shift into enthusiastically embracing the new Cisco Webex tool as part of their daily work routine while creating a digital collaboration space that truly makes your company’s communication effective and efficient.
Remote Work Preparations
As COVID-19 (commonly known as Coronavirus) is spreading across the globe, you have surely seen headlines of companies asking (or requiring!) their employees to work remotely from home.
It’s happening all over the globe – Shell has all its Singapore-based staff staying home, and Twitter is strongly encouraging the same for all its employees!
You’ve also likely seen headlines about how we’re entering a grand work-from-home experiment. Companies like Cisco, Zoom, and Microsoft are touting their collaboration tools to keep your business moving, even while your employees might be working away from their physical offices.
Benefits & Growth
And it’s true – we live in a time where a variety of cutting-edge collaboration platforms are available on the market and all with well-documented benefits to adopting them in your workforce:
Benefits of utilizing virtual collaboration:
- Cost Savings
- Better engagement
- More agile collaboration
- Keeping Everyone Safe
Responding to Change
However, it is underappreciated how hard driving adoption to utilize those collaboration tools can be. We, as humans, don’t always respond well to change…as evident by the response to COVID-19.
For folks who are accustomed to heading into the office every day and doing things the way they’ve always been done in the past, working remotely with a brand-new suite of software can be an abrupt and difficult change! Even if it isn’t a brand-new software, most employees will have a difficult time adjusting without adding the “unused” collaboration tools to the mix.
At the end of the day, you can deploy the shiniest new collaboration tools, but if your end users aren’t adopting them, it’s hard to realize the return on your investment or even keep your company’s train moving forward.
Real People, Real Solutions
At MMITC, we understand that collaboration tools are used by real people – and we have experience and expertise in connecting those people with the new ways of working.
We’ve already noticed an influx for virtual collaboration users to understand how their new tools can transform the way they work, even amidst the uncertainty we are all experiencing. Meet Me in The Cloud’s services can support your company’s needs every step along your collaboration journey from the initial adoption and beyond.
MMITC Services that can help:
- Adoption Acceleration Services – New to Virtual Collaboration?
- Optimization Services – Currently utilizing collaboration tools but need some fine-tuning?
- Custom Training Services – Use Cases/Departmental/Service specific trainings
- Virtual Event Assist Services – Town Halls, All Hands Meetings
Meet Me In The Cloud is a technology adoption firm delivering services and solutions that activate the usage of workplace technologies to implement, increase and improve daily operations.
Our methodology ensures:
- We understand your business
- We engage your people
- We deliver a multi-modal training plan made to fit so your business and people
- You get the most out of your investment
If you have questions or would like to schedule a consultation, please Contact Us with a message, or give us a call at 1-866-221-3221 Ext. 1
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Customer Experience Dominates
It’s not enough to have a good product in the SaaS world, your customers need to have a good experience using it, or they’ll quickly jump ship to a competitor.
It’s safe to say we’ve entered the era of Customer Experience.
However, an often overlooked aspect of Customer Experience is that of your own employees- if you’re going to make an award-winning product and keep delighting your customers, you need the best employees to make that happen.
A Better Way
Who do your employees turn to when something goes awry? That’s right, your tech support team.
A key ingredient to a successful support experience is feeling like you’re talking to- and being treated as- a human being.
At MMITC, we’ve recently seen a rise in organizations employing “tech bars,” in their offices, where end users can get an Apple Store-esque “Genius Bar” experience. And the support organizations that have deployed this as a support model have seen notable increases in their Customer Satisfaction, or CSAT, scores. All because they’re providing a great experience for their customers also known as the company’s end users.
However, we also live in a world where companies are increasingly distributed around the world, scattered amongst satellite offices or even working remotely! This is affecting the ability to staff support desks for in-person support, especially when there might not even be a physical office for them to be in.
How can a support team provide a great customer experience when the number of face-to-face interactions just decreased?
Solutions for All
The answer is video collaboration technology!
With the powerful collaboration tools available today, we’ve seen (and helped) organizations deploying video solutions to provide a more human-centric support model for their end users.
This can range from simply turning on your video when conducting a support call on a platform like Cisco Webex, Microsoft Teams or Zoom, to using video endpoints to replicate the feeling of walking up to a desk to get help from your “local” tech support representative!
Customer Experience Still Reigns Supreme
And as with the in-person model, Customer Experience is king- and these organizations have seen the proof in their glowing CSAT scores.
At MMITC, we live cloud-native. Talk to us about helping your company join us and you can “Meet Me in the Cloud” today.