Meet the Team: Collaboration Lead & Expert – John Sayer

Meet the Team: Collaboration Lead & Expert – John Sayer

Who Are We? Let’s Meet the Team!

At Meet Me In The Cloud, our goal is to make the adoption of collaboration technologies as easy and effective as possible. To do this, we have a team of experts to walk alongside you on your collaboration journey.

Who is John Sayer?

Every company needs that person who can magically connect the product to the customer – and John Sayer is definitely that person at Meet Me In The Cloud. John is our Collaboration Lead and by spending his entire career immersed in the Cisco collaboration ecosystem he’s become our resident subject matter expert.

As John explains on his LinkedIn page,

“I keep my finger on the pulse of Cisco’s cloud collaboration platform- specifically the Webex Meetings Suite, and Webex Teams. As the Webex expert at Meet Me In The Cloud, I help with deployments, drive adoption, and help our customers realize the true value of their collaboration tools.”

How Meet Me In The Cloud & John Met

Prior to joining Meet Me In The Cloud, John was the lead technology evangelist for what is now the Webex Teams platform at Cisco. He spearheaded efforts in the Cisco CS organization to drive adoption working directly with customers to individualize their adoption to achieve their digital transformation goals.

Now at Meet Me In The Cloud, John acts as the Collaboration Lead, working as a consultant for Meet Me In The Cloud clients. Leveraging his experience with the Webex platform, he truly understands customer’s needs and connects them to the outcomes clients can realize through collaboration technology.

A strong background in customer success and business development drives John’s passion for helping customers leverage the value of team collaboration and the power of digital transformation.

It’s one thing to understand the customer’s perspective. But John takes that to another level: he translates the customer’s needs into requirements and functional design. He partners with businesses to make sure that each deployment is maximizing the user experience and business value for his treasured clients around the globe.

John Is More…

And John is well acquainted with the globe: he’s been to 21 different countries all over the world. Having grown up in England, John developed a love for curry and has since tasted curries from all over the world! His travels led him to explore restaurants in every country he’s visited, including, “Zur letzten Instanz,” the oldest restaurant in Berlin- established in the early 1600s!

True to his love of world travels, his favorite vacation spot is St. Maarten in the Caribbean, probably because of his love for scuba and the beauty of nature under the sea… and the subsequent relaxing on a beach after a good dive! And even though John loves his clients and his coworkers, his favorite person is his fiancé Amy – they are getting married in April! – and his dog, Vice. Add to that a hefty passion for Formula 1 race cars, and you’ve got John Sayer!

John brings his global perspective and a rich background in Cisco Webex to transform how our Meet Me In The Cloud clients – our partners and allies in the digital space – collaborate.

The Implementation Pie for ROI

The Implementation Pie for ROI

By now you’ve probably read dozens of studies about ROI when implementing anything new to your business, and training is always mentioned as a key piece to success. I am a Training Manager with 20+ years of experience in training and content creation, and so I may shock you when I say that training should not be the largest piece of the project. Don’t get me wrong – training is important. It is very important, but…

There is so much that needs to be done before you get to training.

If we think of the full implementation of ROI as baking a pie, there are several things that need to be done. You need to decide on a recipe, gather your ingredients, prep and assemble them, get it in the oven, and let it cool down before you can enjoy what you’ve prepared. Let’s look at these individually.

The Recipe

The recipe is essentially the ROI project plan. You may have a tried-and-true recipe that you’ve used over the years, but have you considered how you’ll have to adjust it for the current circumstances? Understanding the adjustments that need to be made depending on the scope of the project is what can keep you from having to adjust timing and push deadlines later.

Key Question: Do you have an expert available to help you navigate the changes needed?

The Ingredients

Managing the project and utilizing your project champions are the ingredients you gather. This is more than simply telling everyone their responsibilities; it’s making sure they have the tools and information they need to contribute to the success of the project. To keep the momentum, you must communicate at the right times.

Key Questions: Do you know the key times to communicate?
Do you know if you’ve given everyone the tools to succeed?
Have you let everyone know what to expect?

The Assembly

Prepping and assembling the ingredients is the installation and setup of what you are implementing. Although there are often generic instructions to follow, they may not fit your specific needs. If an element, or “ingredient”, is missing or broken those generic instructions may not have the adjustment or substitution you need to make.

Key Questions: Is it turning out as you expected?
Is there an expert available to suggest an alternative and prevent an adverse reaction?

The Bake

It’s time to get your creation in the oven: the training. If you’ve done all the previous steps correctly, the training is the easy part. You’ve already planned, communicated, adjusted, and set expectations, so your team can take in the knowledge and accept best practices. If the previous steps weren’t completed, you run the risk of surprises and resistance.

Key Question: Is your team prepared to switch gears and make adjustments this late in the project if needed?

The Cool Down

The cool down is the usage of the ROI and the associated metrics. Now it’s time to continue the emphasis on utilizing what you’ve implemented.

Key Questions: Do you have a plan in place, or are you relying on your people to do as you’ve asked without any further follow-up?
Have you defined what success looks like?

Enjoy!

And finally, it’s time to enjoy your ROI!

Throughout this article, I’ve asked you several key questions. If you haven’t been able to answer every question in this article as Yes! with 100% confidence, consider utilizing experts in usage and adoption.

Every successful chef has a team to help them, and you should too.

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